Having not received my mattress and unable to track it I got in touch to be told it was lost and they would make a new one and email me . A few days later not having heard anything I contacted Hypnia again to be told they couldn't fulfill my order . I asked for a refund because as a pensioner I could I'll afford to lose £479 . I was told they would email when it was sorted . Again no email or money . Now you are not even answering calls . Distraught and disappointed .
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