I was disappointed with the product. The marble base seemed to have a stain or at least a dark patch at the bottom that was not part of the natural markings. The hole in the marble base also seemed too big and badly positioned compared to the original design - though I cannot be 100 per cent sure about this. The telescopic post was the right size but it was rounded - nothing like the original and certainly different to the first photograph in a series that the company used on its website to advertise the product. Overall, I thought the lamp was poorly constructed but it was cheap so maybe I should have expected that. I should also add that I have kept it and, now in place in my sitting room, it looks good from a distance. So the only problems I had were in the details. If you are on a tight budget and your expectations are not too high, I would recommend this product. If this lamp were stolen, however, I would look hard to find a more faithful version of the original - and I would be willing to spend a bit more money if necessary - before buying this particular lamp again. As far as service goes, the company was excellent. I complained about the lamp and explained why I was disappointed. They offered me a discount on the purchase price, which I wasn't expecting and did not ask for. So full marks for making the effort to keep me satisfied. They were very accommodating.