Ordered a lamp with did not look like the photo but because it was not faulty their 'EASY RETURNS' policy meant that I had to send the item back at my own cost = 50% of the cost of the product less the delivery fees they charged me initially. Customer services were unhelpful and quoted their website with no goodwill or compromise offered. IconicLights needs to bring itself into 2018 where its competitors actually do offer easy returns and do not hide clauses in the small print. Such a pain to deal with.
7 years ago
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