Waited in a full day for delivery after customer services advised second attempted delivery would be made that day by Hermes. DIY lampshade delivered yes, floor lamp not. Hermes delivery guy stated he had attempted three times, Iconic Lights stated attempted delivery only twice, including that said day. Have had issues previously with Hermes delivery and choose not to do business with companies who use them. Customers Services were efficient and offered DPD delivery but I have decided not to waste another day awaiting a delivery and further time putting together a DIY lampshade. Seems there's a lot of DIY lampshades with Iconic. Shame.