Lamp arrived broken. Sent a replacement lamp, also arrived broken. Lamp was just loose in the cardboard box with no protective packaging, however the box was not dented on damaged and so I would say that the damage occurred when the lamp was packaged and not in transit. Both deliveries arrived on time and as scheduled - praise to the delivery company. Both complaint emails were dealt with swiftly and apologetically by the customer service team - praise to that department. However, I wanted a lamp. The company failed to provide me with one. I shall not use the company again and will not recommend it to anyone either.