Was placing an order online(06/01/21) when got phoned from ideal world sales person who said she would deal with it over the phone. I proceeded to place the order taking the flexi payment offer and paying with my mastercard. Received confirmation by e-mail of first payment took and order number. On 13/01 I went into my account to check delivery status only to find out order had been cancelled. I managed to speak with someone on the live chat line who informed me it had been cancelled as flexi payment was not accepted on master card. I asked why I was not informed of this stating I was was not happy about it but agreed to re order item with my visa card. When tried to re order said item it was not available an E bike costing £799.The first payment was refunded on 7/01. At no time was I informed of cancellation. Have now bought one from elsewhere. Will never use them again.