OMG...THIS COMPANY IS A SCAM! THE DORMEO MATTRESS IS MADE IN ROMANIA AND AMOUNTS TO A VACUUM PACKED ROLL OF CHEAP FOAM AND COAT HANGER SPRINGS! COMPLETELY MIS SOLD PRODUCT WITH A GUARANTEE OF ONE YEAR! NOT 10 YEARS OR EVEN 5! THIS MATTRESS WON'T LAST A MONTH LET ALONE A YEAR. SIDES ARE COLLAPSING BEFORE YOU EVEN SLEEP ON IT. THERE IS NO POSSIBLE WAY OF GETTING THIS MATTRESS BACK INTO THE MANUFACTURED VACUUM PACKED ROLL ..... COVERING IT IN THE PLASTIC SHEETING IS ALL ONE CAN DO. YOU HAVE TO PAY HERMES TO COLLECT MATTRESS? THIS COMPANY IS NOT UK BASED. EASTERN EUROPEAN AT A GUESS! HENCE THE COST OF THE TELEPHONE CALLS. TRADING STANDARDS NEEDS TO ACT NOW AND STOP IDEAL WORLD SELLING TRASH! NOT WORTH ONE STAR BUT HAD TO GIVE TO LEAVE REVIEW AND WARN OTHERS.