IDEAL WORLD DEFINITELY IS THE WRONG NAME!!! I have bought cordless hoover which hardly met my expectations. The battery lasted 5 minutes and if one tried to hover on economy mode suction was not existing. This was not the case on their broadcasted TV show, which showed perfectly working hoover cleaning a rug for two minutes …Ideal Con! I have returned it with huge confidence that the recommended courier by the Ideal World for which I had to pay will deliver the item back to them. The item was lost in the transit, courier said that I should be contacting Ideal World as they have arrangement with them regarding such an events. I have written numerous emails, none of them has been responded by Ideal World customer services. The only time I was able to talk to them was using their PREMIUM NUMBER and after 10 minutes waiting on the line, I was told that everything will be resolved and refund will be issued. After 6 weeks since I sent the item back, nothing has been resolved and emails still not answered. Perhaps Ideal World making money from the premium line calls...? I will never trust them again. I have learned the my lesson!!