Disgusting customer service, staff working from scripts with no authority whatsoever to help or have a thought that may not be written in their manual. Ordered a Steven Brown picture on 27/02/2021 for a 40th bithday present at the end of March. They or Hermes lost the picture. The e-mail said was depatched on 15/03/2021 but it then vanished. I reported this and nobody would help as the neccesary time (10 days) had not lapsed. I sent 20 e-mails , called customer services (a joke) and also called Steven Brown direct to tell them what a shambles Ideal World was that was advertising his brand. It is now 24/03/2021, i was told i would receive tracking info by 22/03/2021, this did not happen. I have had about 5 staff at ideal world telling me consistently that they cant rush the process, cant check with the supplier, cant contact the courier. WHAT IS THE POINT OF THE CUSTOMER SERVICE TEAM. PROBABLY TO TELL THE CUSTOMER THAT THEY CANT DO ANYTHING!!! The birthday is on 247/03/2021 and it looks like the present wont be here. I would be easy to put it down to a one off but Hermes and ideal World lost 2 mattresses about 2 years ago and i went through the same hell. DONT buy through ideal world, call the supplier direct, pay a bit more but have a positive experience. I have learnt my lesson aftert 2 terrible experiences. It will not get to a 3rd.