I ordered a carpet/hard floor cleaner, realised it was too big and packed it up to send back. I started the return through the Ideal world website printed label, paid Hermes £2.99 got confirmation email for uplift, waited three days and nothing tried to contact IW told because I used Hermes they could do nothing. Tried again same thing tried to contact Hermes my tracking number was wrong so no chance there. Contacted IW this time by phone in total took 2 weeks IW offered to send by post office I could not manage because of appointments. In total cost me £38.48 to return parcel. not including £12.00 to Hermes. Next in Line!