So our very first order from Ideal World. We were promised despatch of our new treadmill within 2-4 working days (which is very poor by 2022 standards) but we waited patiently. However eight days afer the order, no despatch confirmation has been received and there is no information about the order on the Ideal World website. Rang customer services to complain, only to be told that the order hadn't been despatched. Asked for it to be expedited with immediate despatch and for written confirmation of despatch, but was told they couldn't respond for another two days. Every part of this company's customer service is appalling. They are quick to advertise, quick to take payment (next day) but seem to think that it is then OK to delay despatch well beyond the stated terms of service AND to compound this by not being able to respond quickly when customers complain. In 2022, we have become used to exemplary customer service from other retailers, with next day delivery to the house or to a local pick up point being the norm, backed up by excellent communication and customer service if things go wrong. This is why online sales are booming in 2022. However, Ideal World seems to be happy to deliver 1970s style customer service, treating it's customers with distain and contempt. They cannot be surprised if customers become very unhappy and subsequently use online reviews to share their bad experiences. Speaking personally, this customer is highly unlikely to ever order from Ideal World again.