Something feels very DUBIOUS about Ideal World and Hermes. My elderly mother ordered a Dormeo King Size mattress on 8th Jan. Ideal World emailed to say she may need to wait until 21st for dispatch, then shortly after emailed to say it was dispatched (!?) Hermes emailed to say they were to deliver on 15th, I was sat by the window which oversees all traffic as there are no through roads at our junction, 6ft from the front door when my phoned pinged an email from Hermes telling me I wasn't at home!!! No calling card as per Hermes regulations....because nobody damn well came to deliver - liars. They emailed to say they'd deliver the next day, emailed to say they're was an issue, they'd be in touch the next day. The King Size Mattress and Hermes were never seen or heard from again. When their competitor can deliver me a tiny hairnet the same week how the hell can you lose a King size mattress? Ideal World gave me Hermes phone number, I reminded them they are the vendor- their contract is with Hermes to deliver, not me. Their customer service is a premium rate line automated service that is deaf to plain English. They phoned offering me a sweetener of a book of vouchers, money off further purchases? The I.W. caller didn't even know himself! I.W. are currently 'investigating'. Something very, very suspicious about both companies. Something must be going on....they need exposing.