We ordered a blender from Ideal world, except we did it the wrong way around. We ordered it, it wasn't cheap then checked the reviews OOPS !!!!! The reviews were absolutely dreadful, not one good one. However, in our instance, we have to say we must be the exception to the rule. We got a receipt immediately online, around three days later, it was with the courier and two days after that it was delivered to home. Haven't opened it yet so can't confirm how it is, but at least we got it, which is more than some others appear to have experienced. Overall our service was very good and quick. The criticism we would have of Hermes delivery is they plonked the box on the doorstep and said delivered to customers porch, we don't have a porch. It was left outside. Not a good move on a busy road like ours. Luckily, we must have had a good neighbourhood watch day that day as we found it on arrival home. So sorry, can't really criticise IW