Carries on from my previous posy. Have decided yo record the phone conversations from now on as we just go round in circles. Spent over 20 mins on the phone trying get someone to understand that they cant the payments from eight flexipays that cleared and paid off.
Lastest excuse is that there are trchnicL problems with the payments system.
I can't even update my card details online as the system just throws me back to the old card.
The most unhelpful comment was the fact that it was all very odd!! You don't say.
Fear not though. I agreed to give them time to call me back today. Within the hour. Even gave out my home number just to be on the safe side.
Oh it's five hours later. Still waiting for that call.
At least they have now managed to take an extra payment for Flexi Pay that cleared off.
3 years ago
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