Don't buy anything from this company, I was looking at an LED face mask on 1/5/22 ,while it was sat in my basket as I was looking at independent reviews for the item I received a phone call from Ideal World sales team to make sure I was going to place my order (bit cheeky) but I went ahead and placed my order and paid as the mask came with lots of serums and extras £175, I also qualified for a FREE gift as my order was over £40. 5 days later my FREE gift arrived (I didn't ask for it) but no mask, so I contacted live chat to be told I have to wait upto 10 days for it to arrive, all tracking numbers they gave did not exist, so I waited and still nothing so I contacted them again to be told they were having issues and as a way of apology I would receive an extra bottle of serum and it would be delivered by the end of the following week, I waited some more and still nothing so contacted them again to be told it would be passed to the claims dept to see where it was, I then received an e:mail the next day to say thank you for my refund request it will be processed within 5-10 days, (I didn't ask for a refund). Anyway it just got better from there as several more live chats and phone calls resulted in bugger all, apart from the last message they sent me to say my refund would be processed minus the charge for the FREE item that I didn't want or order) plus the postage and if I wanted to return it it would be another £2.99. What a bloody insult, this company is disgusting, the staff are disgusting and all they were bothered about was if I wanted to keep the Free item. People you have been warned, I never leave reviews but in all my years I have never come across anything like it.