The original Ideal world was good with decent treatment for customer and honesty when products were faulty. I was sad when it disappeared and glad when it came back. Today, after a call about a faulty product, I won't be shopping there again! The agent was rude, couldn't care less and left me feeling like he thought I was trying a scam. I spent thousands with them over the years, but today, they have had my last penny. I am very disappointed, both with the smart watch that I really wanted and with IDW. In fact, especially with IDW. I thought better of them. But I won't stay where my custom isn't valued and I'm not respected.