Bought a watch as a present, the watch looses time, took it to Asda for returning it on the 23rd June now 22nd August still chasing customer services saying it's got to be returned to manufacture looks like another 20 days, this is the second item I've had problems returning items and taking forever to get it sorted out and if you ring them they charge you 13p a minute, I had a large phone bill on my previous return. Ideal World advertises easy returns and refunds. I have been waiting for 8wks for my replacement, and still no sign, last email from them said they will resolve this and get back to me in 48hrs, been 48hrs+ still no action, absolutely disgusting, shame on Ideal World, will have to take legal action soon. I order quite a bit from this shopping channel, but not any more, don't deserve 1 star or customers.