Anna I brought a hoover (Philips Animal) I picked it up on Sunday 18/08/2019 we placed it on charge overnight (cordless hoover) but when we checked it the charge hadn’t worked clearly faulty product so I called ideal World and they advised that I take back to Asda and I would receive a replacement if not a replacement a refund within 10 days I took the Hoover back to Asda on 20/08/2019 and decided today (28/08/19) to chase up and I spoke to Jordan who was as helpful as he could be he advised that Asda sent out my return on 22/08 2 days after I returned it which his bad enough then Jordan explained that I would get my replacement 10 days after the warehouse has received the hoover ... all I’m going to say is UNACCEPTABLE customer service really does need looking into! Horrendous return policy! I will NOT BE BUYING FROM HERE AGAIN