Very poor customer service. I have made several purchases from Ideal World and all is well, if there is no problem. Recently I needed to cancel a treadmill and did so after downloading the User Manual, only to find that the product was quite unsuitable for me , due to size and age related warnings. Cancellation was nigh on impossible. They took 5 days to respond to my emails and expensive telephone calls. They sent the item anyway. After all this hassle, they Have finally refunded the item cost, but not the delivery charge. Be wary if purchasing high value items and don't rely totally on descriptions made on TV.