“I purchased a beko two-in-one cordless vacuum in October and about 2 weeks ago the front LED lights on the brush bar started flickering and going on and off. I contacted beko and they authorised me a replacement or refund and gave me a reference number to forward to ideal world for the replacement. I contacted ideal world by email and explained the situation and told them that I had an authorised code for a refund or replacement from beko and they emailed me back saying that they needed one of their engineers is to look at the vacuum and see if they could repair it. I emailed them back and said I didn't want it repaired and that i had an authorisation code from beko for a replacement or refund. They emailed me back and said that I needed to take the beko vacuum to ASDA and once they received it it could take up to 20 days or more for a replacement. 20 days?? And that's without the time it takes the to return it from Asda to ideal world which is maybe another 3 or 4 days so I was looking at least 24 or more days to get a replacement or refund. I explained to them that I didn't have another vacuum cleaner to clean my home for at least 3-weeks or more. Their website return policy says it can take up to 14 days to process a replacement or refund so why have I got to wait 23/4 days or more?. Just got an email to this morning from Ideal world saying that need to look at the vacuum for a possible repair or replacement. As I said beko has authorised a replacement NOT A REPAIR. I am registered disabled with various health problems and this has really stress me out. The reason I got the cordless vacuum because it's light and easy for me to use with no cables. I've told ideal world that I would keep the vacuum and use it with no LED lights working as I can't be messed waiting about for almost month with no vacuum. Never again. I'm going to contact beko and see if i can do a direct exchange with them.”
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