I attempted to update my cat's details with the contact numbers of the cattery she will be staying at next month. This is something I have done many times in the 9 years I have had her details registered on Identibase (previously Anibase) with no previous problems. This time, the website crashed my PC and then when I finally managed to log in, there was no record of my cat at all. I was invited to register as my own cat's new keeper and to add in her details all over again! I tried phoning and got no answer, just a recorded message. I sent a complaint by email two days ago and have received no reply. I feel I am being shut out of a service I have already paid for. This does not inspire confidence if my cat should ever go missing. What has happened??