“Absolutely brilliant service lm not the most tech savvy person, but the young lady on the phone helped me through everything and was so patient with me ,so thankyou .”
“‘Lewis’ from Identibase is on his own a reason to want to open an account with this professional database. As an animal charity we need a solid, reliable & efficient way to register chips and manoeuvre through the logistics of everything associated with. We have to maintain the dogs welfare throughout and have a company that supports this ethos both for owners and the welfare within the perimeters of legislation.
We might take it for granted that all that would be in place but behind the practicalities of this is the team that makes the cogs turn and brings the human element to any query etc. Lewis has been a magnificent experience in his execution of both professional conduct & and an approachable presence.
Testimony to his patience, knowledge, skill & problem solving he navigated one of the most difficult periods with ease and modesty. The transition over from ‘Animal Tracker’ to ‘Identibase’ (a current amalgamation) is a monolithic technical nightmare I’m sure, that few of us non-tech people could comprehend & yet Lewis has been punctual, helpful & prompt in every correspondence regardless of what must be a trying period for staff. He’s exceptionally good at his job and is without doubt management worthy. He’s exceptionally good at his job possessing such a graceful patience especially as I’m not technically minded & don’t always deliver information with the greatest clarity. Rescue work is hard and thus delivery can be too though Lewis wasn’t phased by any muddled moment on my end. When the phone buffered because of a poor signal he just waited until it was ok again. I didn’t feel rushed, when he hit an obstacle on his end he resolved it quickly and didn’t put me on hold unless absolutely necessary, he was polite, he cared, he cared that I cared about the animals & his whole attitude is exactly what we would look for in a leader. I hope to see Lewis promoted. I write this as an independent charity and would urge you to use Identibase and strongly recommend them based on their clear dedication. Lewis is a credit to his team, team leader and any company. Who knows when you ring them you might get this great guy and employee on the other end of the phone & if you do, like me, it will be an uplifting moment in your long day
Thank you for reading
Break the ‘Lewis’ from Identibase is on his own a reason to want to open an account with this professional database. As an animal charity we need a solid, reliable & efficient way to register chips and manoeuvre through the logistics of everything associated with. We have to maintain the dogs welfare throughout and have a company that supports this ethos both for owners and the welfare within the perimeters of legislation.
We might take it for granted that all that would be in place but behind the practicalities of that is the team that makes the cogs turn and brings the human element to any query etc. that may come up. Lewis has been a magnificent experience in his execution of both professionalism & and approachable presence.
Testimony to his patience, knowledge, skill & problem solving he navigated one of the most difficult periods with ease and modesty. The transition over from ‘Animal Tracker’ to ‘Identibase’ is a monolithic technical nightmare I’m sure that few of us non-tech people could comprehend & yet he’s been punctual, helpful & prompt in every correspondence regardless of what must be a trying period for staff. He’s exceptionally good at his job and is without doubt management worthy. He’s exceptionally possesses such a graceful patience especially as I’m not technically minded & don’t always deliver information with the greatest clarity. Rescue work is hard and thus delivery can be too though Lewis wasn’t phased by any muddled moment on my end. When the phone buffered because of a poor signal he just waited until it was ok again. I didn’t feel rushed, when he hit an obstacle on his end he resolved it quickly and didn’t put me on hold unless absolutely necessary, he was polite, he cared, he cared that I cared about the animals & his whole attitude is exactly that of a leader. I hope to see Lewis promoted for dogs BG/ UK registered charity 1218297”
“The lady I spoke to was friendly, helpful and checked everything for me, put my mind at rest about my dog Ralfie chip and confirmed all his details were in order, I cannot thank her enough as I am 77yrs old and I do worry, so a big thankyou and I give your company and staff 5 out of 5 stars, carry on the good work.”
“I had a voicemail from identi asking if an order I had placed was correct as I had ordered a quantity of 6 ID tags for the same dog . I thought I had ordered 1 ! I rang identi
The person I spoke to (called Daya K ) was great very pleasant and efficient sorted the error and sent me an email with the outcome
Fab service”
“I had trouble logging into my account, I spoke to Charlie and he helped me get back into my account, he really made me feel at ease. He told me he’s only been with Identibase a month and what a lovely man he was. So helpful and thoughtful, I’d give him 20/20 if I was allowed too. Was a pleasure speaking to him”
“From registering Basil my old address had been used even though on registration I gave my address and contact details.
Didn’t get on very well online but a phone call with Luke and he managed to sort out the problem.”
“It has taken a few times of actually asking for help and they sent me many emails explaining what to do. Unfortunately things did not work this end but Today have had 2 first class emails from you and hooray, yes changed password and got straight into everything. For which I really do thankyou for. Regards and thankyou again”
“I was having problems accessing my Identibase account so raised a help request. Charlie R replied very quickly and was very helpful he soon identified the problem and rectified it and checked back in with me to ensure I had access and had no other problems. He also advised on a suspect email I had received. Quick response and efficient customer service. Very happy with Charlie R and Identibase.”
“Quickly and efficiently answered my enquiry, I couldn’t update the ownership of my 2 adopted kittens with the code I’d been sent, it was all updated and sorted with a polite and friendly response, the lady’s name was Lucy I believe”
