Identibase Reviews

1.0 Rating 108 Reviews
1 %
of reviewers recommend Identibase

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Identibase 5 star review on 2nd August 2022
Lewis Evans
Identibase 1 star review on 28th September 2020
J Cooper
Identibase 1 star review on 28th September 2020
J Cooper
Anonymous
Anonymous  // 01/01/2019
Have to pay a subscription to change basic account data, important data such as your address! Ridiculous. I will be changing my cats chip & database.
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Posted 1 week ago
Try to con you into paying a monthly fee for nothing! Despicable behaviour just trying to rip people off!!!
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Posted 3 weeks ago
Trying to scam people out of money. I already paid for the chip. Definitely do not use.
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Posted 1 month ago
£30 to transfer details! I don’t think so. And then pay yearly ???? Goodbye 👋 My cat will be having another chip but someone who don’t charge stupid prices !!!!!!!!!!
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Posted 2 months ago
£30 per year is just too much so i tried to cancel it within 2 weeks but it is nor possible on the website nor contacting support. They don't respond to my email nor answering phone calls. So I decided to contact my credit company to block them and it was the right decision. A year later, they sent me a email saying they can't charge my card!! They still keep sending the same automated email despite of my response. There are much cheaper and proper companies for this . I don't understand why this company has good reviews on "Trustpilot"
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Posted 2 months ago
forces you to upgrade to a paid membership when to try to change any details on your account lol. absolute scam
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Posted 4 months ago
If I could give it no stars , I would. Shocking website, DONT JOIN THEM, its the worst company I've ever joined.
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Posted 7 months ago
This is a scam, I had my kittens chipped and the vet told me I had to put my details in on their website, I’ve never done this with my other pets. I went on there and they wanted to charge me so much a year for my kittens details to be verified. I’ve paid for a chip, I’m not paying anymore. I’ve received loads of phone calls, emails and texts saying my kittens are not verified. I’ve blocked your phone number, so I won’t be answering. My kittens are wearing tags with all their details on because I do not trust this company. I’m looking in to having their chips switch to a trustworthy company.
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Posted 9 months ago
I adopted a cat so changed fhe ownership details to me. I recently changed phone number but had to pay and J seem to be paying £3 a month. What for? No option to change membership or cancel online, unless I tell them my cat has passes away. Based on these reviews, I don't fancy my chances of being able to get hold of them via phone or email.
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Posted 1 year ago
They’ve changed their services. Previously I was able to update my contact number by requesting a change via email. Now they say I need to upgrade my subscription (cheapest one is £30 a year) in order to make any changes so essentially expecting me to pay £30 to make sure their database is up to date. Without a correct contact number how do they expect to provide the service they’re there for: reuniting me with my potentially lost pet.
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Posted 1 year ago
Paid for identibase premium in joining. My original certificate states; “Unlimited change of address, Addition of holiday address One-off fee for the lifetime of your pet.” Tried to make changes as telephone number needs changing, also we are moving, they want to charge me again I have requested help, I have to send them the certificate & try & find my original payment as proof. Not very impressed. Altered my other dogs on different sites No Problem! Think I will shift them all to Animal Tracker.
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Posted 1 year ago
I’ve just moved address and am trying to update my details but it seems that I must buy a membership before they will change the address. I’ve responded twice now to say I’m not wanting membership but all they do is email me saying they can’t help. They have even said that I could be fined £500 if my pet is lost/found and I haven’t updated the details. This feels like very underhand tactics from them to force me to buy membership. Absolutely disgusting.
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Posted 1 year ago
You do not have to pay for a subscription to update details - simply re register your pet with one of the free ones. Just google it, I have moved away from this lot as they want £10 per year to update one change of address. pet database dot com is free
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Posted 1 year ago
I got the email asking for money for nothing the day after the chipping, and unsubscribed. What rubbish. My dog was stolen and ended up in a vet, where she would have been scanned and returned to me just because of the initial registration.
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Posted 1 year ago
Disgusting company - taking money monthly without consent and no option online to cancel payments or close the account.
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Posted 1 year ago
Just registered our two kittens they were very helpful even told us why the kittens were named(after footballers) sorry not into football I like tanks but wife wouldn’t let me call them Sherman & Tiger! They are very good at getting all data changed
Identibase 5 star review on 2nd August 2022
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Posted 1 year ago
What a scam! should have read some reviews before buying this useless premium service. If you really love your pet stay away from this company. 1 star is being generous, I would have given - 0 stars if the option was available. NO reply, NO phone calls NO response at all.
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Posted 2 years ago
Our pet was registered in my wife's name against my email and phone number. I created an account and cannot add our pet. I also cannot change the name under the account to my wife's name. I emailed the support team and was told I need to update the keepership details but to do this I need to register and pay for an account upgrade. What a total ripoff considering that I just need the name changing on the account.
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Posted 2 years ago
Can’t get hold of them - website won’t load - looks like I wasted £50 +
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Posted 2 years ago
I just can’t get hold of them. Details of my 4 pets on their system are missing and I’ve tried contacting them by telephone, Twitter, Facebook and email. Absolutely disgusting that a service, in many cases in urgent circumstances, and is the point of the company/service and you can’t hold of them. I’m livid.
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Posted 2 years ago
Identibase is rated 1.0 based on 108 reviews