Identibase Reviews

1.00 Rating 9 Reviews
0% of reviewers recommend Identibase

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This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
communication channels
Email, Telephone, Live Chat
"I can confirm that the reviews below correspond with my own experience both on the phone and online. I have an outdated certificate, my dog used to belong to a member of my family and I just need to update new owner details. I refuse to pay £20.95 so the certificate will remain as it is with previous owners contact details. It totally defeats the purpose of micro-chipping. I would never use this company."
Helpful Report
Posted 2 weeks ago
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"Took several attempts to contact them by phone & email to change the ownership of a dog that I bought. Filled in the form & posted it but no response from them. I eventually got through to them & got it sorted out. I have now discovered that they didn't contact the previous owner as they said they needed to ,so that they could confirm that I had bought the dog. It makes me wonder how much use they would be if I lost my dog. Fortunately my other dogs are not registered with them. I certainly would not recommend them."
1 Helpful Report
Posted 1 month ago
"I am determined to wait till then answer the phone, - now 20 minutes. I have emailed, 3 times but no one replies. I could not upload the photo of my missing cat as their website didn't work. I emailed the photo as they promised to do it for me. Still not done, ten days later. What is most annoying is the time you waste trying to contact them. They did not notify one of the nearby Vets as promised. The posters they sent to two others did not have a photograph, nor did it state the colour of my cat. Losing a pet is one of the most stressful things that can happen. This firm should be investigated as they don't do what they say they do."
Helpful Report
Posted 2 months ago
"Shameful. It’s like they have no support staff, or they’ve gone out of business. I’m an existing customer looking to add a new pet with an overseas chip. The online form doesn’t work and nobody replies to requests for help - not via email, twitter, facebook or even the phone where they auto answer but keep you on hold until you give up. Don’t bother emailing me back, I’ve gone to Petlog."
Helpful Report
Posted 3 months ago
"They want £20.95 to change my address! Imagine if your bank charged you £20 to change your address! This is a rip off! Greedy people at this company. I won't be paying this."
Helpful Report
Posted 3 months ago
"I find it incredible that this company wants to charge me to change my address in my own account - a simple thing which doesn't cost them a penny. Vultures!"
Helpful Report
Posted 4 months ago
"extremely poor service, sent my details requesting a change of address, along with £6, they sent a letter requesting £15.95 to change an address? disgusting. I emailed them to complain, with no response."
Helpful Report
Posted 5 months ago
"£20 to change an email address? I don’t think so. What a rip-off praying on pet owner’s love of their pets. Not a chance I’m giving them even more money - they can find me with mobile number. That won’t ever change. And next time I won’t be using Identibase."
Helpful Report
Posted 5 months ago
"They simply dont do what it says on the packet -been waiting for many months for them to change my dog's details from previous owner and they simply have not replied in days and my need is urgent as a dog care company wants her microchip to be udated before engaging with us."
2 Helpful Report
Posted 1 year ago
Identibase is rated 1.00 based on 9 reviews