“Having a microchip drama, due to my own fault of not keeping information up to date and no longer having access to e-mail used to register a pet.
Rang up (was pleased to see UK based call centre) and spoke to the WONDERFUL Charlie, who went above and beyond for me. We sorted out the transfer that was needed, my change of name, my change of e-mail and my change of address. She also took the time to check for any other pets registered to me in their system so they could all be updated.
Honestly, Charlie is a massive asset to this company, she was warm and friendly and so helpful.”
“I was greeted on my call with a friendly.well informed lady who was helpful but so very kind too as I’ve become a bit of a dog bore since getting our Denny but you could tell she was interested and also lived dogs.”
“Elizabeth was really helpful setting up my dog’s smart tag. I was really grateful. She was great at advising me on what information was needed and if my dog was to get stolen. She also managed to resolve an login in to the app problem I was having. Thank you Elizabeth.”
“Working for a charity doing microchip updates, I come across lots of different chip companies. I have found the staff at Identibase extremely helpful and kind! I wish all microchip companies were so easy to work with !”
“I got new tags 2 didn't work. The people at identibase were really helpful and got things sorted in a few days. I spoke to some emailed others both ways were excellent. Everything is perfect”
“Having got myself into a muddle registering my litter and transferring ownership, the brilliant Lucy sorted it all out with patience and humour.A great service generally, but especially from Lucy. Thank you !”
“I purchased the identifind tracker for my dog a few months ago, and hadn't realised I was sent a code to order it online as I hadn't seen the email (my fault). When I realised, the code had expired. Jack was super helpful, friendly, and non-judgemental when I called to ask for assistance. He contacted the company to reinstate my voucher code, and followed up with an email to confirm the reactivation. I was worried I had lost out on my money and feel that Jack went above and beyond to help solve my issue. Thank you!”
