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Identibase Reviews

4.2 Rating 674 Reviews
81 %
of reviewers recommend Identibase

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Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 19th December 2025
Anonymous
Identibase 1 star review on 11th September 2025
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Identibase 5 star review on 24th July 2025
Tim Grayson
Identibase 5 star review on 15th June 2025
Anonymous
17
Anonymous
Anonymous  // 01/01/2019
Olivia was so helpful dealing with the transition off Animal Tracker to identibase
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Posted 12 hours ago
Friendly, personal communication with a human much appreciated
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Posted 1 day ago
Thank you Ellie for making the owner transfer go smoothly would highly recommend them to look after your furry friends welfare
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Posted 2 days ago
Luke S explained the transfer over from Animal Tracker for both my pets. Very polite and pleasant to talk to.
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Posted 3 days ago
Had been trying to get through on the phone for several day now. Which i found very frustrating. However when i managed to speak to some one they were very helpful and the matter was sorted out quickly. Thankyou.
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Posted 4 days ago
Thank you for sorting the issue out and refund Much appreciated Good service
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Posted 4 days ago
I was having problems logging into the website for the first time, but Luke was able to rectify the problem immediately. Thank you very much.
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Posted 5 days ago
I telephoned today regarding an email I received on 30.6.26 regarding a security incident whereby personal data may have been compromised. Spoke to Nicky who was extremely helpful and allayed my worries. She was able to update details & provide me with telephone numbers. Very professional, kind and understanding. A pleasure to speak with a cheery lady who seems very happy in her job & knowledgeable too. Thank you Nicky.
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Posted 6 days ago
Olivia M was incredibly helpful when dealing with our queries.
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Posted 1 week ago
Grace was extremely helpful and managed to resolve my issue. Very professional and helpful.
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Posted 1 week ago
Very helpful when I phoned. Explained everything clearly especially as I'm a bit older, and not sure about the Internet. The phone was also answered quickly. Would recommend.
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Posted 1 week ago
Grace answered all my questions and was very helpful. Thank you
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Posted 1 week ago
Luke was able to sort my login query following the change from AnimalTracker to Identibase.
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Posted 1 week ago
There were log in problems this morning When I rang for assistance it was clear and prompt The person I spoke to was really friendly and helpful and quickly found a way round my problem
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Posted 1 week ago
Fabulous customer service advisers and very well spoken and exceptionally easy to understand. All information was updated efficiently. Many thanks 😊
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Posted 2 weeks ago
Really friendly and helpful on the phone. Solved my problem quickly and easily.
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Posted 2 weeks ago
We had a problem with getting onto our account but we spoke to a lovely lady today called Carly who was very helpful & sorted our problem out for us. Very happy with the service we received. Thanks Carly 😁
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Posted 2 weeks ago
Lovely helpful representative, swift answering and great to be able to speak to a human!
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Posted 2 weeks ago
Lucy was veryunderstanding
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Posted 2 weeks ago
Excellent customer services, really helpful, explained everything and cleared up any issues I was having.
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Posted 2 weeks ago
Identibase is rated 4.2 based on 674 reviews