“I called identibase this morning as I was unable to log into my account which I needed to check my cats details were up to date. Olivia was very helpful and extremely patient.”
“We had such a lovely experience with Olivia when sorting out our pet insurance. She was absolutely brilliant from start to finish, so helpful, friendly and patient, and took the time to explain everything clearly to us without making us feel rushed or pressured.
Olivia made the whole process so easy and straightforward, and we really appreciated how much she cared about making sure we had the right cover for our pet. She was a pleasure to speak to and is a real credit to the company.
Thank you so much, Olivia, for all your help! š¾ā¤ļø”
“I was initially hesitant to seek help, but contacting ERF turned out to be a reassuring experience. The team was professional, patient, and clear in their communication from the beginning. They took my concerns seriously and made sure I understood each stage of the process. I truly appreciated their consistency and professionalism, and Iām grateful for the support they provided.”
“contacted them to transfer my dogs microchip details to another database provider. Very efficient, helpful and courteous response from the call handler who explained the process fully. Transfer was carried out quickly and efficiently.”
“Both the web and app interfaces are intuitive, I've had no problems finding what I need for everyday things. When I had a complicated transfer of ownership situation, Joseph was extremely friendly, professional, and efficient when helping me through the process. My emails to the support mailbox were always answered promptly.”
“Very easy process to register our dog.The call handler was excellent dealing with the registration in a clear,concise and pleasent manner.
I would thoroughly recommend this company if micro chipping yout pet.”
“Fabulous support and really helpful. Especially the lovely lady that took my telephone call. Please to say our lovely little kitten šāā¬ is now safely home.
Thank you āŗļø”
“I got in touch when my cat disappeared from the garden. Ellie helped me transfer my cat's microchip from the RSPCA to my address. She was most helpful, efficient and sympathetic. Thank you Ellie.”
