“Had an issue with my password and had cause to contact them by phone. The lady was incredible helpful and polite, she sent me an email link to sort the issue straight away. Probably only downside was a long wait for my call to be answered but great service otherwise.”
“Ellie helped sort out a microchip which had been registered to the wrong owner allowing me to input the correct owner and cat details.
All sorted very quickly and efficiently.”
“Today I phoned a helpful person, Olivia, who was able to reassure me that all was complete for the registration details. I had just received an email message that I needed to complete my pet dog's registration and could be fined £500.
Basically Olivia told me to ignore such emails.
We transferred from Animal Trackers. The experience with Identibse has been stressful and has taken several contacts to ensure that all is completed.
However, still I must now revisit the website so I can print off the necessary Certificate. When I dealt with Animal Trackers and registered the brother of this dog, it was very straightforword and I was sent a Certificate in the post with Identitags.”
“After a bereavement, Izzy provided a great service to ensure the process to transfer ownership of the pet was straightforward and professional. Thank you very much for your empathy in this difficult situation.”
“I had a bit of a nightmare when Animaltracker transferred over to Identibase. I did an online chat with Jasmine C and she was super helpful. I also chopped and changed my mind with what I needed to do, regarding adding other pets and she was very patient with me and efficient. Thanks for all your help Jasmine - I hope your expertise is appreciated and valued!”
