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Identibase Reviews

4.0 Rating 504 Reviews
75 %
of reviewers recommend Identibase

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The request I had was dealt with sympathetically and in a positive manner leaving me feeling confident about the service
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Posted 4 days ago
I'm pleased now my request has been resolved thank you Ella
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Posted 4 days ago
Easy to use website. Very helpful on telephone
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Posted 5 days ago
Great support, easy to contact, quick resolution of problem. Well recommended for peace of mind with beloved pets.
Identibase 5 star review on 28th October 2025
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Posted 1 week ago
Excellent
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Posted 1 week ago
Corrected my email address that was entered incorrectly when processing transferring Robin to me.
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Posted 1 week ago
My query was quickly resolved on the phone
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Posted 1 week ago
They were very good on the phone when I contacted them about my change of address.
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Posted 1 week ago
Excellent service and extremely helpful. Resolved my problem immediately.
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Posted 1 week ago
Lewis sorted out a query I telephoned promptly and sorted a refund for me
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Posted 2 weeks ago
I had an excellent experience thanks to Ben’s outstanding service. He was incredibly kind, polite, and handled my complicated requests very quickly and made sure he had all the right details before continuing. Throughout the entire process, he remained patient with me and made what could have been a stressful situation feel smooth and manageable. It’s rare to come across someone so genuinely helpful and professional. I truly appreciate their support and would highly recommend!!! Thank you Ben :)
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Posted 2 weeks ago
I rang and spoke to chloe about the change over of my dogs microchip it was dealt with very efficiantly and politly and she explained everything i need to know .i would definatly reccomend Identibase as a company .
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Posted 2 weeks ago
Change of detail sort quickly and easily they were so nice and easy to speak to thank u
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Posted 3 weeks ago
Very short wait for my call to be answered by Chloë who dealt with the issue I had extremely efficiently. Very polite & helpful throughout the issue I had. Pleasure to deal with someone who was so helpful on the telephone.
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Posted 3 weeks ago
I phoned to find out about my pets plan and the worker I spoke to was very polite and informative an helped me with my query effectively, in summary i had a great customer experience and feel that my furbabies couldn't be in safer hands 😀
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Posted 3 weeks ago
Wendy Nurse is a lovely sweet person who is always smiling d Always has kind word towards the people who xone there. Such a beautiful lady inside and outside. Wendy Nurse deserves kindness and respect from anyone who goes there.
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Posted 4 weeks ago
Excellent communication skill and support
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Posted 1 month ago
Excellent service from Samantha G - really appreciated thanks.
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Posted 1 month ago
Fabulous customer service and follow up to resolve my issues.
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Posted 1 month ago
Lewis was so kind and extremely helpful . Thank you so much
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Posted 1 month ago
Identibase is rated 4.0 based on 504 reviews