“If ther was a zero it would be that .I was absolutely discuted in way I was dealt with for 2 months after previously owner had contacted and I had sent all forms they asked for ...then you tell me someone will get back to me I waited 3 days then had to contact you.if ther was anyway off changing implant I would do it...I wouldn't recommend your service to anyone”
“Would be 0 if it was an option. Sent the forms over to them FOUR YEARS AGO, under the impression that my dogs details have been registered for FOUR YEARS, to find out they haven’t been. Sent a new form off in April, no update, no reply to emails. Absolutely APPALLING service, never been so disgusted in a company in all of my life. Our pets are part of our family & your failures as a company to do your job properly could end up with a part of someone’s family missing. Don’t get me started on the price, I love my animals so won’t complIn about paying. Disgusting company, keep well clear!!”
“Website is awful keeps telling me to login when I'm already logged in tried ringing them put on hold for ages then they cut me off didn't get to speak to anyone ! Still haven't managed to transfer ownership and the cost of doing it via the form in the post is a total rip off!!”
“Sent the form to them a YEAR ago to change my dogs details from the previous owners details, to mine, and still not done (and I freaking paid for it too). Emailed them yesterday to ask about this, and I just got sent a link to the form I'd already done and told to do it again. No doubt I'll have to pay again too. Money grabbing crooks. I'll try my vets and see if they can help in any way, since these people are too stupid/useless to do anything.”
“Identibase: are sending out emails to get owners to update their details if you manage to login to the site (it's appallingly slow and not user friendly), it doesn't allow you to amend or update your details but tells you to upgrade for the privilege. These companies now need to be regulated”
“Can't even get the microchip to recognise but when I check it on the site it says it is recognised by identibase. I have a puppy with a chip that I can't access. Would never have used identibase if I had the choice.”
“I found a cat about 2 months ago hiding in our outbuildings. He was extremely hungry but very friendly and was obviously someone's pet. My vet scanned him and found he had an Identibase microchip. When I phoned the company they refused to talk to me so my vet phoned them and was told there was at least a 10 day waiting time to check the microchip number! This is a joke as they seem to be making money out of people's misfortune if they lose a pet. We still haven't heard back from Identibase so have welcomed this lovely cat into our family where he is very happy and settled. It upsets me to think there may be someone our there who is desperate to find their pet and Identibase are just not doing their job - disgusting!”
“I went to change the owner details for my 2 cats and register one as missing. Nowhere on the website does it state that the registration fee doubles to £44 if your is already missing. They duplicated this payment so they ended up charging me £100 instead of £60 and despite sending an email a week ago proving the overpayment and requesting a refund I've not received a response.
Average waiting time on the phone is 15 minutes and they don't seem to know an awful lot when they do finally answer. They were apparently going to send me a missing cat poster that I could print and contact local vets, cat rescues and organisations to report my cat as missing but they did none of this. I will be requesting a refund and using a different service from now on.”
“A total rip off company. My cat went missing so I reported it to them. Charged £40 for a Premium service which resulted in posters I could have done myself. They said they would send out an alert for 25 miles to my Council, RSPCA, Cats Protection, vets etc. you get the drift. Well guess what they didn't as when I contacted these companies none of them knew. I was lulled into a false sense of security and wasted days contacting these organisations which cost me time finding my cat. They don't have animal welfare at heart it is all about money. Petlog are so much better. the 24 hr helpline they mention on the web site is a joke it doesn't exist. Somewhere in the cold with fireworks going off is my young cat. He went out and didn't come back. This lot are amateur.”
“It says as a premium member I can access 24/7 helpline, which is not true. When I called the number a recorded message said it's open only during office hours. I've left a message online only to be told it can take up to 10 days to get a replay. It actually took over a month! All that time I have been waiting just to get an email telling me, that if my pet is still missing I have to contact the database people.
This is a joke.”
“I can confirm that the reviews below correspond with my own experience both on the phone and online. I have an outdated certificate, my dog used to belong to a member of my family and I just need to update new owner details. I refuse to pay £20.95 so the certificate will remain as it is with previous owners contact details. It totally defeats the purpose of micro-chipping. I would never use this company.”
“Took several attempts to contact them by phone & email to change the ownership of a dog that I bought. Filled in the form & posted it but no response from them. I eventually got through to them & got it sorted out. I have now discovered that they didn't contact the previous owner as they said they needed to
,so that they could confirm that I had bought the dog. It makes me wonder how much use they would be if I lost my dog. Fortunately my other dogs are not registered with them. I certainly would not recommend them.”