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Identibase Reviews

4.3 Rating 780 Reviews
83 %
of reviewers recommend Identibase

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Identibase 5 star review on 16th October 2026
Leesa
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 19th December 2025
Anonymous
Identibase 1 star review on 11th September 2025
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Identibase 5 star review on 24th July 2025
Tim Grayson
18
Anonymous
Anonymous  // 01/01/2019
“From registering Basil my old address had been used even though on registration I gave my address and contact details. Didn’t get on very well online but a phone call with Luke and he managed to sort out the problem.”
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Posted 6 days ago
“We had a bit of confusion lately, not the company's fault. I had exemplary continued and timely assistance, even though they didn't need to.”
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Posted 1 week ago
“They check in with me every so often to make sure things are ok with my cat .”
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Posted 2 months ago
“Had been trying to get through on the phone for several day now. Which i found very frustrating. However when i managed to speak to some one they were very helpful and the matter was sorted out quickly. Thankyou.”
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Posted 2 months ago
“Courtney gave a good service. Thank you”
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Posted 8 months ago
“Very kind and understanding”
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Posted 1 year ago
“Call handler was positive , Polite, friendly and handled query efficiently, e planning what the next steps and outcome would be . Would recommend the service . Only missing 1 star because it took a little while to get through to them on the phone .”
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Posted 1 year ago
“I had a very helpful call with Daniel, who helped me start again as I had got into a muddle last night (not least because I found the website very unclear). So 5stars for Daniel and 2 only for the website.”
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Posted 1 year ago
“The lady I dealt with was incredibly helpful but their online payment facility was not working! I spent ages trying to pay but managed in the end.”
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Posted 1 year ago
“Very happy sorted my request”
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Posted 1 year ago
“Yes good service”
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Posted 1 year ago
“Had tech issue but it was swiftly resolved Well donec”
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Posted 1 year ago
“Excellent service from my telephone enquiry”
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Posted 1 year ago
“Great service, I was concerned that someone had applied to change the owner details but The support team responded quickly to put my mind at rest and confirmed they would contact me if they had a request to change owner assigned to chip.”
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Posted 1 year ago
“Phoned to update my details,staff member was polite ,friendly and patient.Thank you”
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Posted 1 year ago
“After much confusion and frustration (I think caused by bot help messages) a help rep, Katy, managed to sort everything out speedily. Thanks Katy.”
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Posted 1 year ago
“Great cover for my pet, lots of choice and on hand support if the unimaginable happens. Katy managed to help with my query as some things aren't too clear on website. Katy was efficient, polite and no fuss.”
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Posted 1 year ago
“He was such a nice person told me what I wanted to know and gave me details on other things he did not push anything on me he just told me to look at it thankyou”
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Posted 1 year ago
“Good service, all sorted out quickly.”
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Posted 1 year ago
“Good service as usual and member of staff very helpful and knowledgeable.”
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Posted 1 year ago
Identibase is rated 4.3 based on 780 reviews