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Identibase Reviews

4.2 Rating 609 Reviews
79 %
of reviewers recommend Identibase

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Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 19th December 2025
Anonymous
Identibase 1 star review on 11th September 2025
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Identibase 5 star review on 24th July 2025
Tim Grayson
Identibase 5 star review on 15th June 2025
Anonymous
17
Anonymous
Anonymous  // 01/01/2019
They clearly explained everything, I know know that I have done everything with their help to keep my cat safe,thank you
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Posted 1 day ago
Excellent professional service provided. Renewal issue resolved very quickly. Many thanks.
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Posted 2 days ago
Identibase have been superb. Had a problem with re setting password . Emails and a telephone solved the issue. Excellent service as always. I have been with them for 8 years. Would highly recommend . Thankyou again identibase.
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Posted 4 days ago
Very happy with the service from identibase, thankfully our cat returned a few hours later but its a great service to have!
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Posted 1 week ago
Very happy with contacting Identibase, Luke. responded & sorted out the problem over an old email address
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Posted 1 week ago
Very happy with my contact today, problem solved instantly
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Posted 1 week ago
Great service.spoke to Rebecca who was very helpful in sorting things out.
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Posted 1 week ago
Handled my enquiry very efficiently and were very prompt in replying to my emails.
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Posted 1 week ago
I was extreemly grateful to Lewes who helped me with our very newly adopted cat, he was kind and patinet... and we achieved everything i needed. so i am very grateful... thank you Lewes...
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Posted 1 week ago
The gentleman was so polite and helpful.
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Posted 1 week ago
Very helpful on the phone and details accurate sent over very quickly many thanks
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Posted 1 week ago
I am very happy with Grace helping me with my cats registration so far
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Posted 1 week ago
Spoke to Lewis after making a mistake, he was very helpful, and gave me very good advice,and registered my cst for me.
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Posted 1 week ago
So kind and helpful. I can tell your call takers love animals and understand their owners. Thank you for giving me the reassurance I needed.
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Posted 2 weeks ago
The person I spoke to was very helpful and patient with mean. Query resolved
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Posted 2 weeks ago
Honestly, so smooth and easy. Katy was so polite, kind and professional and got everything done so quickly but without rushing me. Thanks so much!
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Posted 3 weeks ago
No messing about and spoke to an agent who was British and knew what he was doing
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Posted 3 weeks ago
I would recommend Identibase to anyone with a dog or cat, it has given me piece of mind knowing if anything should happen, they can be traced back to you straight away. They have always kept in touch even over here now I’m residing in NZ. They replied immediately advising I register with a another database here as they do not cover NZ. It’s a simple easy but I think a very necessary thing to do for your wee friend.
Identibase 5 star review on 30th March 2026
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Posted 3 weeks ago
I had a fantastic experience today with Daya at Identibase. From the moment she assisted me, she was incredibly friendly, approachable, and genuinely eager to help. She took the time to explain everything clearly and made what could have been a complicated process feel straightforward and stress-free. Daya’s professionalism really stood out—she was patient, attentive, and efficient, ensuring that everything was handled smoothly from start to finish. It’s rare to come across someone who combines such warmth with such a high level of competence. Thank you, Daya, for your excellent service today. You made a big difference, and I truly appreciate your help!
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Posted 4 weeks ago
Sorted out my payment which I couldn't do online and updated my contract number
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Posted 4 weeks ago
Identibase is rated 4.2 based on 609 reviews