“Carl at identibase was very helpful and polite and patient with me as I had struggled to register my pet ,as was a few problems .Carl helped me through it step by step and brilliant all sorted now ...thank you so much”
“The lady who handled my query was polite, professional and dealt with my issue in a friendly manner which made me feel very comfortable. I’ve given top marks as she was top rate.”
“First class service & loads of empathy recieved from Rebecca today in helping us to locate our lost cst Tigger she went above and beyond helping us
Much appreciated
Mark & Tom Taylor”
“The person who assisted me from the very first greeting was incredibly empathetic, kind, polite, and sincere. It has been one of the best customer service experiences I have ever had in my life.
Her name, as she introduced herself, is Macarena, and I would like to congratulate the company for having such a professional member of staff in customer service.
An absolute pleasure!!”
“They were incredibly patient after 3/4 reminders! I would .personally like to thank Becca for her kindness, patience and understanding. Also for the lovely email she sent me. Glad Charlie is safely chipped again 🐾🐾”
“The lovely Macarena led me through the microchip process with very pleasant, friendly and professional guidance. She is a credit to the company.
Many thanks”
