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Identibase Reviews

4.0 Rating 509 Reviews
75 %
of reviewers recommend Identibase

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I was very happy to speak with Luke at Identabase he was great giving me all the info and lovely to chat to. Thanks so much.
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Posted 4 days ago
It’s great to have the peace of mind that my cats have id chips and the communication to make sure you stay up to date is excellent
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Posted 5 days ago
Chloe was very helpful in updating the details on my account as I could not complete this due to an account log in issue. Very quick and an efficient service!
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Posted 6 days ago
Very friendly helpful when updating pet details
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Posted 1 week ago
Made sure the transfer was easy and efficient despite computer issues
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Posted 1 week ago
The request I had was dealt with sympathetically and in a positive manner leaving me feeling confident about the service
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Posted 2 weeks ago
I'm pleased now my request has been resolved thank you Ella
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Posted 2 weeks ago
Easy to use website. Very helpful on telephone
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Posted 2 weeks ago
Great support, easy to contact, quick resolution of problem. Well recommended for peace of mind with beloved pets.
Identibase 5 star review on 28th October 2025
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Posted 3 weeks ago
Excellent
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Posted 3 weeks ago
Corrected my email address that was entered incorrectly when processing transferring Robin to me.
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Posted 3 weeks ago
My query was quickly resolved on the phone
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Posted 3 weeks ago
They were very good on the phone when I contacted them about my change of address.
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Posted 3 weeks ago
Excellent service and extremely helpful. Resolved my problem immediately.
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Posted 3 weeks ago
Lewis sorted out a query I telephoned promptly and sorted a refund for me
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Posted 4 weeks ago
I had an excellent experience thanks to Ben’s outstanding service. He was incredibly kind, polite, and handled my complicated requests very quickly and made sure he had all the right details before continuing. Throughout the entire process, he remained patient with me and made what could have been a stressful situation feel smooth and manageable. It’s rare to come across someone so genuinely helpful and professional. I truly appreciate their support and would highly recommend!!! Thank you Ben :)
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Posted 4 weeks ago
I rang and spoke to chloe about the change over of my dogs microchip it was dealt with very efficiantly and politly and she explained everything i need to know .i would definatly reccomend Identibase as a company .
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Posted 1 month ago
Change of detail sort quickly and easily they were so nice and easy to speak to thank u
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Posted 1 month ago
Very short wait for my call to be answered by Chloë who dealt with the issue I had extremely efficiently. Very polite & helpful throughout the issue I had. Pleasure to deal with someone who was so helpful on the telephone.
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Posted 1 month ago
I phoned to find out about my pets plan and the worker I spoke to was very polite and informative an helped me with my query effectively, in summary i had a great customer experience and feel that my furbabies couldn't be in safer hands 😀
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Posted 1 month ago
Identibase is rated 4.0 based on 509 reviews