“I telephoned today regarding an email I received on 30.6.26 regarding a security incident whereby personal data may have been compromised. Spoke to Nicky who was extremely helpful and allayed my worries. She was able to update details & provide me with telephone numbers. Very professional, kind and understanding. A pleasure to speak with a cheery lady who seems very happy in her job & knowledgeable too. Thank you Nicky.”
“Very helpful when I phoned. Explained everything clearly especially as I'm a bit older, and not sure about the Internet. The phone was also answered quickly. Would recommend.”
“There were log in problems this morning
When I rang for assistance it was clear and prompt
The person I spoke to was really friendly and helpful and quickly found a way round my problem”
“We had a problem with getting onto our account but we spoke to a lovely lady today called Carly who was very helpful & sorted our problem out for us.
Very happy with the service we received.
Thanks Carly 😁”
“Lucy resolved a query regarding the annual renewal for our little rescue pet very quickly to ensure she was registered correctly and securely with Identibase. She was very reassuring and confirmed our discussion by return email which was excellent. Very well done.”
“I spoke to Nicky today, and I was extremely pleased with her service. She was very patient with all my questions, my cats been missing for 6 weeks now so I appreciated her calm caring tone. I appreciate this because I am having an extremely hard time right now and it was nice to speak to someone who genuinely cared and showed passion.
Thank you so much Nicky, I wish you all the best !”
