“I had a bit of a nightmare when Animaltracker transferred over to Identibase. I did an online chat with Jasmine C and she was super helpful. I also chopped and changed my mind with what I needed to do, regarding adding other pets and she was very patient with me and efficient. Thanks for all your help Jasmine - I hope your expertise is appreciated and valued!”
“Because I couldnt complete the form I rang and didnt have long to wait . I was helped so kindly especially as I am very deaf & was very much reassured that all was well .”
“Daisy was extremely supportive, calm, and helpful at such a difficult time when my cat went missing. It was great for everything to be dealt with in one phone call, including a poster that I could put up locally.
My vet was also very impressed with your service, so thank you.”
“I spoke to Lewis this afternoon who guided me through the process of changing from animal tracker to identibase extremely politely and clearly. Very helpful - thank you Lewis.”
“I was able to get through quickly on the telephone. I was panicked on the call, as was concerned about a microchip that the vets were querying. Daisy however, was brilliant - kind, friendly and helpful, reassuring me and quickly able to help me sort out the issue. She even followed up with an email, confirming everything we'd spoken about. Excellent customer service procedures, clearly supported by thorough recruitment and training.”
“Lewis was so helpful today quickly updated details and reassured me regarding our house move with fur babies. Couldn't have been done any better. Brilliant friendly and professional service. AMAZING. Thanks so much.”
“Fantastic help from Identibase in sorting out an issue with my account. The response time was excellent, and there was clear and friendly communication from Alexandre throughout the whole process, which made everything very straightforward.
Thankfully, we haven’t yet needed to rely on Identibase to help find a missing pet, but if the level of service I received in resolving an administrative error of my own is anything to go by, I have every confidence in this company. Highly recommended!”
