“Had an issue with my password and had cause to contact them by phone. The lady was incredible helpful and polite, she sent me an email link to sort the issue straight away. Probably only downside was a long wait for my call to be answered but great service otherwise.”
“Ellie helped sort out a microchip which had been registered to the wrong owner allowing me to input the correct owner and cat details.
All sorted very quickly and efficiently.”
“After a bereavement, Izzy provided a great service to ensure the process to transfer ownership of the pet was straightforward and professional. Thank you very much for your empathy in this difficult situation.”
“I had a bit of a nightmare when Animaltracker transferred over to Identibase. I did an online chat with Jasmine C and she was super helpful. I also chopped and changed my mind with what I needed to do, regarding adding other pets and she was very patient with me and efficient. Thanks for all your help Jasmine - I hope your expertise is appreciated and valued!”
“Because I couldnt complete the form I rang and didnt have long to wait . I was helped so kindly especially as I am very deaf & was very much reassured that all was well .”
