“Excellent customer service from Daya, was professional and friendly. Daya was very helpful, and explained things very well with my query. Thankyou Daya”
“Had to contact to update my details. The person on the phone was brilliant and patient with me as they talked me through the procedure.
Really good service.”
“I had several questions relating to registering my 2 cats and Zac dealt with them all in a very friendly and professional manner. Lovely customer service, thank you.”
“I'm new to this system and needed some information so I could brief my new puppy owners. Corby was calm, clear and very efficient in how she dealt with each of my enquiries - thank you!”
“I have a complicated situation regarding a difficult neighbour’s cats who aren’t being cared for, and are no longer wanted.I need to change ownership of the poorly cats so I can get them to the vets (the owner won’t do it). Lucy was very kind and helpful, and hopefully the matter will soon be resolved. Grateful thanks to her!”
“Having a microchip drama, due to my own fault of not keeping information up to date and no longer having access to e-mail used to register a pet.
Rang up (was pleased to see UK based call centre) and spoke to the WONDERFUL Charlie, who went above and beyond for me. We sorted out the transfer that was needed, my change of name, my change of e-mail and my change of address. She also took the time to check for any other pets registered to me in their system so they could all be updated.
Honestly, Charlie is a massive asset to this company, she was warm and friendly and so helpful.”
“I was greeted on my call with a friendly.well informed lady who was helpful but so very kind too as I’ve become a bit of a dog bore since getting our Denny but you could tell she was interested and also lived dogs.”
