“Daya was amazing in sorting out my account which got blocked when my card end date had been changed. she was so helpful and was very friendly and respectful during our conversation and sorted it out all five mins.
also I had one rescue dog with them and my other dog with a different tracking service.the original change with Identi went through quickly and they contacted me to say all done but the other company I had to constantly chase and took over two months for them to do any change over and only because I didnt let it drop. they never contacted me after initial payment. highly recommend Identi”
“We rehomed Kissy last night and called today to change the ownership. Jasmine was very helpful, kind and professional. She even asked about us and the dog and the whole process of rehousing. We received all needed indications and guidance. Thank you so much, brilliant customer service, well done!”
“Identi have been consistently friendly, provided emails that were both simple to understand, but also detailed enough to explain how things work, and when there was a problem with my cat accidentally being registered as deceased(!) a quick phone call resolved the issue immediately. I'm new to Identi, but I'm impressed with what I've seen so far :)”
“Faye was extremely helpful with linking my dog's identity tag. Nothing was too much trouble and she did it all for me over the phone. Faye explained how identibase works. Excellent customer service.”
“Matt L was great friendly and professional
He sorted out my issue with getting a getting a replacement tag that had been lost on a walk
Great service”
“I spoke with a lovely customer service assistant today, Olivia. She was very patient in trying to rectify my personal details for logging in. I am 80 yrs old and IT don’t always don’t always enjoy each others company. So to get helpful and understanding assistance concerning my log in today was wonderful.”
“Excellent customer service from Daya, was professional and friendly. Daya was very helpful, and explained things very well with my query. Thankyou Daya”
