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Identibase Reviews

4.1 Rating 580 Reviews
78 %
of reviewers recommend Identibase

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Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 19th December 2025
Anonymous
Identibase 1 star review on 11th September 2025
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Identibase 5 star review on 24th July 2025
Tim Grayson
Identibase 5 star review on 15th June 2025
Anonymous
17
Anonymous
Anonymous  // 01/01/2019
Corrected my email address that was entered incorrectly when processing transferring Robin to me.
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Posted 4 months ago
My query was quickly resolved on the phone
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Posted 4 months ago
They were very good on the phone when I contacted them about my change of address.
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Posted 4 months ago
Excellent service and extremely helpful. Resolved my problem immediately.
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Posted 4 months ago
Lewis sorted out a query I telephoned promptly and sorted a refund for me
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Posted 4 months ago
I had an excellent experience thanks to Ben’s outstanding service. He was incredibly kind, polite, and handled my complicated requests very quickly and made sure he had all the right details before continuing. Throughout the entire process, he remained patient with me and made what could have been a stressful situation feel smooth and manageable. It’s rare to come across someone so genuinely helpful and professional. I truly appreciate their support and would highly recommend!!! Thank you Ben :)
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Posted 4 months ago
I rang and spoke to chloe about the change over of my dogs microchip it was dealt with very efficiantly and politly and she explained everything i need to know .i would definatly reccomend Identibase as a company .
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Posted 4 months ago
Change of detail sort quickly and easily they were so nice and easy to speak to thank u
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Posted 5 months ago
Very short wait for my call to be answered by Chloë who dealt with the issue I had extremely efficiently. Very polite & helpful throughout the issue I had. Pleasure to deal with someone who was so helpful on the telephone.
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Posted 5 months ago
I phoned to find out about my pets plan and the worker I spoke to was very polite and informative an helped me with my query effectively, in summary i had a great customer experience and feel that my furbabies couldn't be in safer hands 😀
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Posted 5 months ago
Wendy Nurse is a lovely sweet person who is always smiling d Always has kind word towards the people who xone there. Such a beautiful lady inside and outside. Wendy Nurse deserves kindness and respect from anyone who goes there.
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Posted 5 months ago
Excellent communication skill and support
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Posted 5 months ago
Excellent service from Samantha G - really appreciated thanks.
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Posted 5 months ago
Fabulous customer service and follow up to resolve my issues.
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Posted 5 months ago
Lewis was so kind and extremely helpful . Thank you so much
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Posted 5 months ago
I am more than happy with your service thank you ever so much.
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Posted 5 months ago
Really friendly and helpful customer support. Sorted my query promptly and professionally giving me peace of mind that my pets details were up to date.
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Posted 5 months ago
They were extremely helpful, efficient and professional in dealing with my query
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Posted 5 months ago
Very polite and extremely helpful Excellent service
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Posted 5 months ago
I was very happy with talking to a member of the team. Very quick and easy to communicate with
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Posted 5 months ago
Identibase is rated 4.1 based on 580 reviews