“I was unable to add my other dog's Chip number online as it was originally registered abroad. Telephoned them and dealt with swiftly, followed up with an email confirming.
Excellent customer service 👌”
“Elizabeth phoned to explain payment method had failed. Due to poor phone reception an e-mail was sent instead. I was able to ask a few questions, for peace of mind, which were answered straight away. I then updated my payment method which had expired and all is well. Very helpful lady, and a cat that still has chip protection! Thank you for your service”
“Very informative staff… my problem dealt with immediately.
So good to notice you have a small problem , pick up a phone, actually SPEAK to someone, then put the phone down and absolutely know the problem is sorted, gone!!”
“Spoke to Rebecca today to change our address for our
cat ‘s microchip. Was a very easy process and made for a really good experience by someone who was very helpful and friendly.”
“I rang because wasnt sure online and the lady was so helpful, she sorted out what i wanted there and then and explained as she was doing so. Would highly recommend”
“I had followed instructions on a website purporting to be identibase. They scammed me for £40 but fortunately Paige from identibase identified the problem and registered my puppy quickly and efficiently and followed up with emails T&Cs etc.”
“We had to check that my cat was registered as she was an adopted cat the man who answered the phone was very polite and professional and helpful
Regards mrs G Hooper”
