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Identibase Reviews

3.8 Rating 397 Reviews
69 %
of reviewers recommend Identibase

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Was very helpful with clear info to enable me to complete the registration
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Posted 2 months ago
My dear cat, Betty, went missing for 3 months - all very stressful. Because she had been microchipped and registered with Identibase, she was found and taken to the nearest vet and thus reunited with us. It was a great moment as we thought we'd lost her forever.
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Posted 2 months ago
Explained and rectified a query with my second pets account. Professional and helpful, thank you for putting my mind at ease !
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Posted 2 months ago
I am well satisfied with your company you do a good job thank you for looking after my dog
Identibase 5 star review on 28th February 2025 Identibase 5 star review on 28th February 2025
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Posted 2 months ago
I had a problem with my password and Paige was incredible patient and really helped me ..she was GREAt Thank you
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Posted 2 months ago
Sophie who I spoke to was very helpful and sorted everything out for me transferring ownership from another lady who has sadly passed away to our family. Thankyou.
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Posted 2 months ago
I had some confusion over transfer of keepership after receiving my new puppy after contacting Identibase Katy was extremely helpful in sorting everything out very quickly and efficiently
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Posted 2 months ago
They were super helpful sorting our missing cat, and adding his missing details onto the database.
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Posted 2 months ago
Imogen was very helpful she explained things clearly and her telephone manner was excellent . I wish more people were like her on the telephone
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Posted 2 months ago
Wendy was an absolute super star! Customer service A* this lovely person is a credit to the company!
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Posted 2 months ago
The dentibase staff l have dealt with recently namely Luke S & Sophie have both been very pleasrant & helpful. .Thank You both....
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Posted 2 months ago
Luke S was SO helpful with setting up the account for our new adopted cat. It put my anxious head at rest thank you.
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Posted 2 months ago
Excellent service , polite friendly and informative
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Posted 2 months ago
The young lady was very pleasant and helpful
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Posted 2 months ago
Identibase employee Katy has been very helpful to me when seeking information on how to change the ownership detail on my pets microchip! Katy gave clear instructions and had great knowledge of the website. Thank you Katy for making this so easy for us, we really appreciate it!
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Posted 2 months ago
I was changing my pet details by phone. The waiting time was brief, the agent was polite and helpful and efficient. The process was straightforward and quick. Thank you identibase.
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Posted 2 months ago
Luke S was really helpful and friendly. My enquire was dealt with quickly and efficiently, thank you
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Posted 3 months ago
Charming easy to talk to. Put my mind at rest immediately about my dog‘s chip. Very happy with Identibase.
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Posted 3 months ago
They were pleasant and friendly, and they dealt with my request for a change of address for my two cats quickly and efficiently.
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Posted 3 months ago
they were brilliant, happy to help
Identibase 5 star review on 4th February 2025
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Posted 3 months ago
Identibase is rated 3.8 based on 397 reviews