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Identibase Reviews

4.2 Rating 618 Reviews
79 %
of reviewers recommend Identibase

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Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 19th December 2025
Anonymous
Identibase 1 star review on 11th September 2025
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Identibase 5 star review on 24th July 2025
Tim Grayson
Identibase 5 star review on 15th June 2025
Anonymous
17
Anonymous
Anonymous  // 01/01/2019
I am very happy with Grace helping me with my cats registration so far
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Posted 3 weeks ago
Spoke to Lewis after making a mistake, he was very helpful, and gave me very good advice,and registered my cst for me.
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Posted 3 weeks ago
So kind and helpful. I can tell your call takers love animals and understand their owners. Thank you for giving me the reassurance I needed.
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Posted 1 month ago
The person I spoke to was very helpful and patient with mean. Query resolved
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Posted 1 month ago
Honestly, so smooth and easy. Katy was so polite, kind and professional and got everything done so quickly but without rushing me. Thanks so much!
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Posted 1 month ago
No messing about and spoke to an agent who was British and knew what he was doing
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Posted 1 month ago
I would recommend Identibase to anyone with a dog or cat, it has given me piece of mind knowing if anything should happen, they can be traced back to you straight away. They have always kept in touch even over here now I’m residing in NZ. They replied immediately advising I register with a another database here as they do not cover NZ. It’s a simple easy but I think a very necessary thing to do for your wee friend.
Identibase 5 star review on 30th March 2026
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Posted 1 month ago
I had a fantastic experience today with Daya at Identibase. From the moment she assisted me, she was incredibly friendly, approachable, and genuinely eager to help. She took the time to explain everything clearly and made what could have been a complicated process feel straightforward and stress-free. Daya’s professionalism really stood out—she was patient, attentive, and efficient, ensuring that everything was handled smoothly from start to finish. It’s rare to come across someone who combines such warmth with such a high level of competence. Thank you, Daya, for your excellent service today. You made a big difference, and I truly appreciate your help!
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Posted 1 month ago
Sorted out my payment which I couldn't do online and updated my contract number
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Posted 1 month ago
Kind and helpful operative
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Posted 1 month ago
Lewis W dealt with my query today his response was fast and helpful.
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Posted 1 month ago
Dealt with Rebecca M. She was very helpful and considerate in dealing with my issue very promptly. And her communication was excellent.
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Posted 1 month ago
Very helpful polite and explains everything clearly and slowly
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Posted 1 month ago
Brilliant customer service. Lewis W - Polite and cheery
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Posted 1 month ago
I nneded to update my password and merge 2 accounts. Joseph helped me with this and resolved the issue.
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Posted 1 month ago
Put my mind at rest saying my dog was registered. Lovely friendly girl on phone. Thank you
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Posted 1 month ago
I had a dilemma to sort out with change of ownership and the customer service lady sorted it out easily. She was also very sensitive towards the problem.
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Posted 1 month ago
Great experience, thanks easy to register my cats the lady I spoke to was very helpful, polite and courteous thank you😁😁
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Posted 1 month ago
Very polite, efficient service
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Posted 1 month ago
Very helpful thank you
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Posted 2 months ago
Identibase is rated 4.2 based on 618 reviews