“What a scam! should have read some reviews before buying this useless premium service. If you really love your pet stay away from this company. 1 star is being generous, I would have given - 0 stars if the option was available. NO reply, NO phone calls NO response at all.”
“I’ve just moved address and am trying to update my details but it seems that I must buy a membership before they will change the address. I’ve responded twice now to say I’m not wanting membership but all they do is email me saying they can’t help. They have even said that I could be fined £500 if my pet is lost/found and I haven’t updated the details. This feels like very underhand tactics from them to force me to buy membership. Absolutely disgusting.”
“You do not have to pay for a subscription to update details - simply re register your pet with one of the free ones.
Just google it, I have moved away from this lot as they want £10 per year to update one change of address.
pet database dot com is free”
“I have contacted https://www.animalcaregroup.com/about-us/board-of-directors Jennifer Winter CEO and Chris Brewster CFO giving them one last chance to respond or I will go to trading standards and the national press.”
“£30 per year is just too much so i tried to cancel it within 2 weeks but it is nor possible on the website nor contacting support. They don't respond to my email nor answering phone calls. So I decided to contact my credit company to block them and it was the right decision. A year later, they sent me a email saying they can't charge my card!! They still keep sending the same automated email despite of my response. There are much cheaper and proper companies for this . I don't understand why this company has good reviews on "Trustpilot"”
“This is a scam, I had my kittens chipped and the vet told me I had to put my details in on their website, I’ve never done this with my other pets. I went on there and they wanted to charge me so much a year for my kittens details to be verified. I’ve paid for a chip, I’m not paying anymore. I’ve received loads of phone calls, emails and texts saying my kittens are not verified. I’ve blocked your phone number, so I won’t be answering. My kittens are wearing tags with all their details on because I do not trust this company. I’m looking in to having their chips switch to a trustworthy company.”
“I got the email asking for money for nothing the day after the chipping, and unsubscribed. What rubbish. My dog was stolen and ended up in a vet, where she would have been scanned and returned to me just because of the initial registration.”
“Scam. I paid Premium for my two dogs. I’ve found one of them doesn’t exist in their database. No one answers premium phone, which is described as 24/7 helpline. This is terrible service. I don’t trust them anymore and will change to another company. Waisted £40”
“I have 6 dogs registered with 4 different databases (there are 13 in the UK!) This crowd seem to have nobody answering the phones - it is impossible to speak to anyone. All you get is a repetitive sales message while on hold, only to be told they are too busy to take your call, ask that you leave your details for a non-existent callback. They then terminate the call. I rang back 5 times and got the same. Imagine if you were distraught having lost your pet.. Sorry but it's just not good enough. I will ensure any future chips will not be registered through this shower. BTW Pettrac answered after 2 rings. After reading many reviews it appears the call centre is pointless, also i did not realise i can move my chips to another company. This i will be doing ASAP.”
“£30 to transfer details! I don’t think so.
And then pay yearly ????
Goodbye 👋
My cat will be having another chip but someone who don’t charge stupid prices !!!!!!!!!!”
“Paid for identibase premium in joining.
My original certificate states;
“Unlimited change of address,
Addition of holiday address
One-off fee for the lifetime of your pet.”
Tried to make changes as telephone number needs changing, also we are moving, they want to charge me again
I have requested help,
I have to send them the certificate & try & find my original payment as proof.
Not very impressed. Altered my other dogs on different sites No Problem!
Think I will shift them all to Animal Tracker.”
“Our pet was registered in my wife's name against my email and phone number. I created an account and cannot add our pet. I also cannot change the name under the account to my wife's name. I emailed the support team and was told I need to update the keepership details but to do this I need to register and pay for an account upgrade. What a total ripoff considering that I just need the name changing on the account.”
“I just can’t get hold of them. Details of my 4 pets on their system are missing and I’ve tried contacting them by telephone, Twitter, Facebook and email. Absolutely disgusting that a service, in many cases in urgent circumstances, and is the point of the company/service and you can’t hold of them. I’m livid.”
“Rubbish company told them not to transfer my dog that was on my account when I sent the email to be told that she already been transfer without asking me or anything yet if I change address they made me wait a month to ask previous owner that was me who lost email login beware they don't help ypu one bit”
“Shame I can't put no stars! A puppy has to by law be chipped prior to sale, its then the owners responsibility, by law to keep he chip details up to date.... Unfortunately the law doesn't say that Chipping companies have to do anything at the behest of the animals owner.
I brought a puppy, unfortunately chipped with these clowns. I changed his name and address. They said they would have to contact the seller to confirm. 3 weeks later they haven't contacted the seller, they haven't changed any of my puppies details and after 4 days they haven't responded to emails and queries.
Typical of this country to put it on us the owners and let the corporations do what they want. I'm sure if anything we're to happen and it went to court and I showed all the evidence of attempts to contact identibase I'd still be met with, "it's your responsibility as the owner"”
“annoying ,frustrating ,no contact ,no replies from emails ,eventually spoke to admin who promised to ring me back and still havent ,terrible ,terrible service.if this helps anyone i eventually got a number for them that actually works ,but still have not solved my problem because they are bloody useless ,i feel like reporting them to the police ,08448241235,heres the proper number folks that is not the one they advertise.”
“Identibase: are sending out emails to get owners to update their details if you manage to login to the site (it's appallingly slow and not user friendly), it doesn't allow you to amend or update your details but tells you to upgrade for the privilege. These companies now need to be regulated”