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Identibase Reviews

4.1 Rating 549 Reviews
77 %
of reviewers recommend Identibase

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Identibase 5 star review on 6th February 2026
Mike Filer
Identibase 5 star review on 19th December 2025
Anonymous
Identibase 1 star review on 11th September 2025
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Identibase 5 star review on 24th July 2025
Tim Grayson
Identibase 5 star review on 15th June 2025
Anonymous
Identibase 5 star review on 20th May 2025
P M Troman
Identibase 5 star review on 31st March 2025
Heather
15
Anonymous
Anonymous  // 01/01/2019
I was very happy to speak with Luke at Identabase he was great giving me all the info and lovely to chat to. Thanks so much.
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Posted 2 months ago
It’s great to have the peace of mind that my cats have id chips and the communication to make sure you stay up to date is excellent
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Posted 2 months ago
Chloe was very helpful in updating the details on my account as I could not complete this due to an account log in issue. Very quick and an efficient service!
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Posted 2 months ago
Very friendly helpful when updating pet details
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Posted 2 months ago
Made sure the transfer was easy and efficient despite computer issues
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Posted 2 months ago
The request I had was dealt with sympathetically and in a positive manner leaving me feeling confident about the service
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Posted 3 months ago
I'm pleased now my request has been resolved thank you Ella
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Posted 3 months ago
Easy to use website. Very helpful on telephone
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Posted 3 months ago
Great support, easy to contact, quick resolution of problem. Well recommended for peace of mind with beloved pets.
Identibase 5 star review on 28th October 2025
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Posted 3 months ago
Excellent
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Posted 3 months ago
Corrected my email address that was entered incorrectly when processing transferring Robin to me.
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Posted 3 months ago
My query was quickly resolved on the phone
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Posted 3 months ago
They were very good on the phone when I contacted them about my change of address.
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Posted 3 months ago
Excellent service and extremely helpful. Resolved my problem immediately.
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Posted 3 months ago
Lewis sorted out a query I telephoned promptly and sorted a refund for me
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Posted 3 months ago
I had an excellent experience thanks to Ben’s outstanding service. He was incredibly kind, polite, and handled my complicated requests very quickly and made sure he had all the right details before continuing. Throughout the entire process, he remained patient with me and made what could have been a stressful situation feel smooth and manageable. It’s rare to come across someone so genuinely helpful and professional. I truly appreciate their support and would highly recommend!!! Thank you Ben :)
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Posted 3 months ago
I rang and spoke to chloe about the change over of my dogs microchip it was dealt with very efficiantly and politly and she explained everything i need to know .i would definatly reccomend Identibase as a company .
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Posted 3 months ago
Change of detail sort quickly and easily they were so nice and easy to speak to thank u
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Posted 3 months ago
Very short wait for my call to be answered by Chloë who dealt with the issue I had extremely efficiently. Very polite & helpful throughout the issue I had. Pleasure to deal with someone who was so helpful on the telephone.
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Posted 3 months ago
I phoned to find out about my pets plan and the worker I spoke to was very polite and informative an helped me with my query effectively, in summary i had a great customer experience and feel that my furbabies couldn't be in safer hands 😀
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Posted 4 months ago
Identibase is rated 4.1 based on 549 reviews