“Thanks to Grace for taking my call about the alert placed for Milo who has been missing a year. I have decided to cancel this alert as no news at all after exhaustive inquiries and can only believe that Milo is deceased, regrettably. Grace dealt with the enquiry sensitively and confirmed my direct debit would be cancelled after the payment on 5 Feb
Margaret Hall”
“I was unable to add my other dog's Chip number online as it was originally registered abroad. Telephoned them and dealt with swiftly, followed up with an email confirming.
Excellent customer service 👌”
“Elizabeth phoned to explain payment method had failed. Due to poor phone reception an e-mail was sent instead. I was able to ask a few questions, for peace of mind, which were answered straight away. I then updated my payment method which had expired and all is well. Very helpful lady, and a cat that still has chip protection! Thank you for your service”
“Very informative staff… my problem dealt with immediately.
So good to notice you have a small problem , pick up a phone, actually SPEAK to someone, then put the phone down and absolutely know the problem is sorted, gone!!”
