“I had a request to move one of our animals to another database, they were very helpful and made the whole process so easy for us.
Best customer service I've had for a long time........ first class
Thank you.”
“I had difficulty getting through on the telephone. There was a very long automated voice that did not say when I would be able to talk to someone and get some answers.
The system does to tell me that you have my correct address or how I can correct the bank details for payment. I still do not know if what I have paid covers for one dog or two.”
“I am extremely grateful for the service. I received a quick and professional response on my request to refund me the money. The team explained my options clearly and gave me the opportunity to make an informed decision. Once I requested a refund, they processed it almost immediately. I truly appreciate the outstanding service and support. Thank you very much!”
“I was very pleased with the pleasant and efficient Customer Service Adviser. He helped me by sorting out the problem with site access. The telephone call was answered really promptly which was so superior to many calls I make to companies where I am left to wait in a queue which can often be unacceptably long.”
“Lady on phone was very helpful took her time with me as I had got a bit flustered trying to enter details into web site. I thank her for her patience”
“Alex was a joy to speak too today, he has an outstanding phone matter,he was a great listener and he is very knowledgeable about all the products and sevices of the company.Thank you Alex.
Dr M”
“Very helpful, efficient and professional call handler.
Immediate information given to me when requested.
My account was updated immediately and information confirmed by email straight away.
Excellent customer service. I'm very reassured.”
“Very helpful, efficient and professional call handler.
Immediate information given to me when requested.
My account was updated immediately and information confirmed by email straight away.
Excellent customer service. I'm very reassured.”
“I had the pleasure of Luke W helping us transfer my little dachsund puppies from my parents care to myself. He was absolutely lovely answered all questions and covered all membership options for them. Made me feel at ease was was very to easy process. Thank you Luke W”
