“They kept chasing me by constantly calling/texting and sending emails. They told me my card had expired. Fine, then I had added my new card through Apple Pay but they said it doesn’t look that way on their system. If my card hadn’t gone through simply just end the subscription no need to harass customers everyday…”
“Great service, I was concerned that someone had applied to change the owner details but The support team responded quickly to put my mind at rest and confirmed they would contact me if they had a request to change owner assigned to chip.”
“I needed to change details on my dog and cat.Nicky could not have been more helpful and friendly.She sorted everything out,quickly and efficiently. Thanks,Nicky .”
“Huge Thankyou to wonderful Lady I spoke to re guarding a scam email I had received, which I had believed to be true saying my cat was no longer registered I was really in a panic . Nicky reassured me all was well 🌟 thank goodness, I’m truly grateful for her putting my mind at rest Huge Thank You Nicky 💐 you are a Star 🌟”
“Very helpful and they put on the system my cat baloo was missing so I just want to thank u all for all ur support now I got my cat baloo bk home now he is safe and well”
“The customer service is second to none. One of the identibase consultants, Katy, responded swiftly to my queries and concerns and gave me much needed reassurance. She followed up with further details too. Very professional, friendly and attentive. 5 stars from me!”
“Thank you so much for being so informative and helpful l needed to get a cat registered to me Georgina made it easy for me to do this than I expected”
