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Identibase Reviews

3.9 Rating 476 Reviews
74 %
of reviewers recommend Identibase

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I spoke to a guy called Daniel and he was really nice to talk to very clear and solved my issue for me. Fantastic phone manner
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Posted 5 months ago
Excellent service even though he returned under his own steam
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Posted 5 months ago
This was the first time I have needed to use identibase and I found they were very happy to deal with my request on the telephone which was answered after a very short wait and dealt with by the member of staff who answered. Gave assurance that if I have any difficulties using on line service to phone and they will be happy to help.
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Posted 5 months ago
Gabey really helped me out today she explained everything I don't no about the Internet and helped me get Winnie all signed up proper hats up to Gabey thank you so much
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Posted 6 months ago
Millie was very helpful and friendly and dealt with my query efficiently
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Posted 6 months ago
Very pleasant and efficient and query dealt with in a very friendly manner
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Posted 6 months ago
I was desperate because my loved cat was lost and they've answered very fast. Fortunately my loved cat has been back soon. But it's good to know they help. Thank you.
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Posted 6 months ago
Was very helpful with clear info to enable me to complete the registration
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Posted 6 months ago
My dear cat, Betty, went missing for 3 months - all very stressful. Because she had been microchipped and registered with Identibase, she was found and taken to the nearest vet and thus reunited with us. It was a great moment as we thought we'd lost her forever.
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Posted 6 months ago
Explained and rectified a query with my second pets account. Professional and helpful, thank you for putting my mind at ease !
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Posted 6 months ago
I am well satisfied with your company you do a good job thank you for looking after my dog
Identibase 5 star review on 28th February 2025 Identibase 5 star review on 28th February 2025
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Posted 6 months ago
I had a problem with my password and Paige was incredible patient and really helped me ..she was GREAt Thank you
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Posted 6 months ago
Sophie who I spoke to was very helpful and sorted everything out for me transferring ownership from another lady who has sadly passed away to our family. Thankyou.
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Posted 6 months ago
I had some confusion over transfer of keepership after receiving my new puppy after contacting Identibase Katy was extremely helpful in sorting everything out very quickly and efficiently
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Posted 6 months ago
They were super helpful sorting our missing cat, and adding his missing details onto the database.
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Posted 6 months ago
Imogen was very helpful she explained things clearly and her telephone manner was excellent . I wish more people were like her on the telephone
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Posted 6 months ago
Wendy was an absolute super star! Customer service A* this lovely person is a credit to the company!
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Posted 6 months ago
The dentibase staff l have dealt with recently namely Luke S & Sophie have both been very pleasrant & helpful. .Thank You both....
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Posted 6 months ago
Luke S was SO helpful with setting up the account for our new adopted cat. It put my anxious head at rest thank you.
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Posted 6 months ago
Excellent service , polite friendly and informative
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Posted 6 months ago
Identibase is rated 3.9 based on 476 reviews