“The customer service is second to none. One of the identibase consultants, Katy, responded swiftly to my queries and concerns and gave me much needed reassurance. She followed up with further details too. Very professional, friendly and attentive. 5 stars from me!”
“When I contacted them about changing my plan to cheaper one they answered very quickly and arranged this before my renewal date and when I thought they had charged me the wrong price I contacted them by email again and again they answered quickly and helped with the matter but I found it it my fault and read the account again and contacted them they was very helpful and understanding”
“Wonderful customer service. I couldn't find my puppy's breed on the form and they very kindly did it for me.
Got back to me within the hour. with new certificates. Great service , thank you”
“Brilliant site, useful app & great customer service. I contacted them with a request to update my details due to marriage & they responded the same day & issued new certificates. It's great to know they're there when needed & offers additional peace of mind for keeping our pets safe.”
