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Identibase Reviews

4.2 Rating 640 Reviews
80 %
of reviewers recommend Identibase

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Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 19th December 2025
Anonymous
Identibase 1 star review on 11th September 2025
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Identibase 5 star review on 24th July 2025
Tim Grayson
Identibase 5 star review on 15th June 2025
Anonymous
17
Anonymous
Anonymous  // 01/01/2019
Good service and very helpful
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Posted 9 months ago
Prompt efficient and friendly sorted my query out without a problem
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Posted 9 months ago
A difficult situation was made so much easier to manage with the customer service support.
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Posted 9 months ago
Quick response.Most helpful and efficient.A pleasure to have dealings.
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Posted 10 months ago
Great service very pleasant yet professional advisor
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Posted 10 months ago
Beth the lady who dealt with the registration of my pet was so polite and helpful
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Posted 10 months ago
Luke was very polite and helpful Vey grateful as a very elderly lady
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Posted 10 months ago
I was dealt with this morning by a friendly and efficient gentleman.
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Posted 10 months ago
Sometimes we forget to inform people our pet has past , but with Identibase they keep in touch now and then which is important as it keeps their records updated
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Posted 10 months ago
Very helpful, friendly and proficient
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Posted 10 months ago
A great deal of advice and support given when I needed it, moving from a dodgy company to a reliable one. Thank you
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Posted 10 months ago
I have used Identibase twice, the first time to change ownership details and the second to add another name as backup incase my cat Bella outlasts me lol, each time a pleasure to speak to them, no hanging about, every thing to do explained clearly, first class service.
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Posted 10 months ago
Absolutely brilliant customer service and a great company
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Posted 10 months ago
Good service and communication.
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Posted 10 months ago
Guided through the process on taking over ownership of a dog.It was easy and efficient, updated and all sorted in 24 hts. I am very grateful.
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Posted 11 months ago
I needed reassurance and your response was positive and gave me hope to adopt the dog? Bella needs a home and needs me as a pal.
Identibase 5 star review on 24th July 2025
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Posted 11 months ago
They were very helpful and acknowledged me quickly both when my cat was lost and now that he has returned.
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Posted 11 months ago
I had a request to move one of our animals to another database, they were very helpful and made the whole process so easy for us. Best customer service I've had for a long time........ first class Thank you.
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Posted 11 months ago
Simple and helpful
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Posted 11 months ago
I am extremely grateful for the service. I received a quick and professional response on my request to refund me the money. The team explained my options clearly and gave me the opportunity to make an informed decision. Once I requested a refund, they processed it almost immediately. I truly appreciate the outstanding service and support. Thank you very much!
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Posted 11 months ago
Identibase is rated 4.2 based on 640 reviews