“I was very happy with the way Luke Williams handled my queries. He was extremely helpful and sorted my changes efficiently and quickly. I asked several questions and he explained everything I needed to know with great patience.
I have every confidence in Identibase and will recommend the Company to others
Thank you”
“Your service was quick and kind as l forgot wether my dog had been chipped or not as he is fourteen years old Thankyou for putting my mind at rest Edna brown”
“I emailed identical as I needed to change my surname as I recently got married, Wendy Nurse replied promptly and very kindly changed my surname on my pets information and added details by email so I could see the changes had been made. She was very prompt and the email I received was lovely, thankyou Wendy x”
“I spoke to a very kind and helpful member of your team who answered all my question which left me feeling that my cats are protected. Thank you again.”
“I spoke to a very helpful Luke. He went through all the security checks pleasantly and he updated my account and was very reassuring. He was well spoken, well mannered and nothing was too much trouble for him.”
“The girl who helped me to add Tigs to you data base, was lovely, helpful and friendly. It was easier and much better to speak to a real person than trying on line.”
“Luke was extremely polite and very helpful. As the query was a strange one he even spoke to a senior to check he was giving me correct answer to my query. Lovely chap 5 star for him. Sadly however 1 star for first attempt on calling waited an hour got to number 1 in list and got cut off so tad frustrated. Called back I was then number 13 so had to go through all the waiting again. Other than that as say Luke was lovely”
“Superb and very friendly service on Mon 17 June from Imogen . On taking my cat Freddie to be microchipped yesterday the vet discovered he’d already got one. However on further investigation it transpired he was registered as a dog called Frankie ! I was given identity basis, phone number phone & this lovely patient lady sorted it all out. Excellent service. Good job”
