I am determined to wait till then answer the phone, - now 20 minutes. I have emailed, 3 times but no one replies. I could not upload the photo of my missing cat as their website didn't work. I emailed the photo as they promised to do it for me. Still not done, ten days later. What is most annoying is the time you waste trying to contact them. They did not notify one of the nearby Vets as promised. The posters they sent to two others did not have a photograph, nor did it state the colour of my cat. Losing a pet is one of the most stressful things that can happen. This firm should be investigated as they don't do what they say they do.