I have been trying to register a change of dog ownership with this company. The details were filled in online and a transfer form and payment posted but I had no contact not even an automated response. I messaged them via the website contact (which they say should be answered within one business day). I heard nothing. I have tried phoning them but, like many others have found, you simply get an automated answer and adverts for their 'premium' service while you hang on and the charge mounts – I gave up after half an hour. I tried emailing and finally got a reply 12 days later. Several emails later I was told my payment cheque for change of ownership was ‘probably in a queue’ and was asked to ring their unanswered phone line to make another payment. In frustration I obtained an alternative number from a veterinary friend and a very helpful person told me to stop the cheque I had sent and promised I would get a phone call back that day to make a new payment. Two days later I am still waiting. My dog has fear issues so it is worrying that he remains unregistered. I have asked them to remove the microchip from their database so that I can register my dog elsewhere but, of course, they cannot do this until I am registered as the new owner! To add insult to injury they have now sent me this message: I would love to hear what you think of our customer service. How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Thank you for taking the time to provide feedback. Mike Jamieson identibase Contact Centre Manager