The deployment of their new website has been deplorable and is really doing their brand no favours. It is poorly designed, nowhere near as intuitive as their old site and suffers poorly in comparison to their competition. While there may be some good people in their customer services department trying to keep up with all the complaints, they have been poorly let down by their IT team who should have rolled the whole thing back until they had something that works properly. At this point I am considering reverting back to paper chip registration requests as it is less frustrating (although more time consuming) than attempting to navigate their new portal.