My cat has been missing for nearly 3 weeks. I've been trying to call Identibase and get stuck in a system before being booted out after 15 minutes. I finally got through to someone today whose first thought was to try to sell me posters (he's been gone nearly 3 weeks did they really think we'd not done that!) They proceeded to take details the out me on hold and came back asking to reconfirm which I did. They eventually came back and said they'd "have to send it to their office and someone will call me". No explanations, nothing! I tried the website tonight and there are no details for either of my cats on there. So now I'm thinking even if someone has found him they can't scan him. I'm furious with this company over this