They are NOT a customer focused company. Here are a few examples To be a good trader, money management is very important. IG have, since I joined increased the minimum bet size of trading from £0.50p to £1 per point (it may sound a little but it all adds up) Now of late, they have increased the minimum bet size on the phone from £1 to £10 per point! They have also recently increased margin requirement - you may argue that in the long term this reduces risk of loss to the customer, on the other hand one gets margin called earlier. Calling to place a bet - has been at times a wait of over 5 minuets! YES 5 Minuets! Although this amount of time is unusual, I found that the average time to answer the phone could exceed one minute. This is meant to be a firm which is traded on the FTSE250 !? They do not provide options for a half a year ahead - why not? Having said that they have an excellent platform and many good points which I am sure many others will point out.