DO NOT ORDER A HOVERBOARD FROM HERE. I wish I had read the other reviews before I ordered from here!! The hoverboard was faulty. I sent a video of the item in use and the company agreed it was not working correctly. Despite me continually asking for a refund, customer services firstly asked me to watch a tutorial on YouTube to try and fix the issue, then they asked me to take the product to a repair shop, then said they need to replace a part. At every suggestion I have said No and repeated that I am entitled to a refund. I’m Still waiting to see if they will refund the item…