THE WORTH SERVICE EVER! PLEASE DON'T BUY ANY PRODUCTS FROM THIS COMPANY! FRAUD! FRAUD!FRAUD! FRAUD!FRAUD! FRAUD!FRAUD! FRAUD!FRAUD! FRAUD! THE COMPANY IS NOT FROM UK AND YOU WILL NOT BE ABLE TO CONTACT WITH THEM. I THINK THEY ARE FROM CHINA AND BASED THERE. 1)NEVER PICK UP THE PHONE 2)NEVER ANSWER BY E-MAIL THE COMPANY PROMISED The delivery time is 1-3 working days .- IT'S NOT TRUE. ONCE I ORDER THE HOVERBOARD, ONLY AFTER 3-4 WORKING DAYS, THEY ACCEPT MY ORDER AND SEND CONFIRMATION BY EMAIL. THEN THE PARCEL WAS SENT FROM GERMANY AND IT WAS AROUND 6 WORKING DAYS. IT WAS LATE FOR ME AND AS BIRTHDAY PASSES AND I DIDN'T NEED ANYMORE THIS HOVERBOARD. YOU CAN'T TO REFUND THE ITEM, AND YOU WILL NOT RECEIVE YOUR MONEY BACK! AND YOU CAN'T TO SEND THEM BACK THIS ITEM, THE ONLY WAY IT IS REGENT THE PARCEL WITH A COURIER. BUT THE COURIER JUST LEFT THE PARCEL ON THE FRONT DOOR AND I WAS NOT ABLE TO REJECT THIS. AROUND 1 WEEK I WAS ASKING THE POST ADDRESS IN GERMANY TO SEND THEM THIS PARCEL BACK! NEVER ANSWER BY EMAIL, BY PHONE. ONE TIME I WAS LUCKY AND THEY ANSWER TO ME IN ONLINE CHAT AND PROMISED TO SEND ME THE ADDRESS IN GERMANY IN COUPLE OF DAYS! 5 DAYS PASSED-NO ANSWER. OK, I DECIDED TO OPEN THIS BOX AND CHECK WHAT I BOUGHT AS STARTED TO THINK THAT SOMETHING WRONG AND MAYBE THE ITEM IS NOT CORRECT. AS YOU CAN SEE ON THEIR WEBSITE THEY PROMISED INCLUDE BAG AND REMOTE CONTROL FOR THE HOVERBOARDS. MY BOX WAS EMPTY, JUST HOVERBOARD AND CHARGER. I'VE SENT THEM THE PHOTOS TO SHOW THAT THERE ARE NOT BAG AND REMOTE CONTROL. OF COURSE NO ANSWER! ALSO, THE QUALITY-OMG! NEVER BUY THOSE HOVERBOARD. IF YOU BASE IN THE UK, BUY IN ARGOS OR SPORTDIRECT! THIS IS COMPANY, WITHOUT THE REAL CONTACTS IN EU AND YOU NEVER RETURN YOUR MONEY! THIS IS THE INFORMATION FOR THE OWNER OF THE COMPANY: Your Shipment #100000604 Order #100001144