Your false contact details on your site need to be updated with onez which you can actually fet a correspondence through, your promise of online 24/7 is a joke, no one is ever online, my daughter got 2 days of usage out of tje board we purchased 2 weeks ago, you say you keep 14 day money back an after that can ve held responsible but you can be contacted si how are you supposed to get the return sorted if you WONT ANSWER PHOBE OR EMAIL, absolutley disgusting customer service absolutely useless product, do not buy from ihoverboard, would be better with a tray with wheels on it as you would really be endangering your childrens lives, do not reply to this post ihoverboard asking me if i have tried to contact yiu through your email channels as tje answer i can already give is MULTIPLE TIMES, WHAT ARE YIU GOING TO DO ABOUT THIS?????