I returned a hoverboard to this company on 15th January and am still trying to get my money back on 6th February. I raised a dispute with PayPal but due to the return address not matching the company's registered address they denied the claim. It is almost impossible to contact this company, they rarely answer the phone, they are NOT based in the UK as their website, telephone number and address implies. I would like very much to have my money back please iHoverboard but more to the point I want to prevent this experience for all other innocent shoppers!! AVOID THIS COMPANY