Waited over a week to pick up click & collect to get a text to say its ready but an hour later another text to say its been picked up..but not by me. Impossible to talk to anyone either by phone, internet or email. During the week did get through twice to enquire about my order but both times waited an hour and then was cut off! Horrible service and charged extra for this rubbish click & collect service. If I didn't need more shelves to add to existing ones then would go somewhere else!!!