Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

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“I ordered two chest dressers from Ikea for $49.00 each in November, and they charged me a $30 delivery fee. After assembling the first dresser, I realized it didn’t fit the space, so I decided to return one since I hadn’t opened the other box. When I called to arrange the return, I was initially told the pickup fee would be $29 for a $49 dresser. When I requested a return label, the representative said she would email it to me. However, I never received the label, so I reached out to Ikea again. This time, another representative informed me that the pickup fee would actually be $49. I argued that it didn’t make sense to pay the same amount for the pickup as I did for the dresser itself. He insisted that this was their return policy. I then asked for a FedEx or UPS label, but they refused, claiming it was too small to send through those services. I'm really frustrated and have decided that I will never shop at Ikea again.”

Helpful Report

Posted 3 days ago

“χειρότερη εμπειρία που είχα από ηλεκτρονικό κατάστημα,γεγονός που δεν θα περίμενα ποτέ από μια εταιρεία όπως η ΙΚΕΑ.Εξοφληθείσα παραγγελία από 31 Αυγούστου έως τις 29 Σεπτεμβρίου δεν είχε ακόμη παραδοθεί,παρά τα επανειλημμένεα emails και τηλεφωνικές επικοινωνίες με εκπροσώπους της.Η παραγγελία επρόκειτο να παραδοθεί στην Ξάνθη,στο σπίτι του φοιτητή γιου μου,όπου ταξίδεψα από την Αθήνα,προκειμένου να διευθετήσω τη διαμονή του και να παραλάβω και την εν λόγω παραγγελία.Οι εκπρόσωποι της ΙΚΕΑ,παρά τις φιλότιμες προσπάθειές τους ,δεν μπορούσαν ούτε να επικοινωνήσουν με τον μεταφορέα,και μετά από ημέρες μου είπαν ότι ίσως και να έχει χαθεί.Ακύρωση επίσης δεν μπορούσα να κάνω,αφού θα έπαιρνα τα χρήματα μου πίσω,όταν θα επέστρεφε?? η χαμένη μου παραγγελία στην ΙΚΕΑ σύμφωνα με την πολιτική τους.Έφυγα από την Ξάνθη άπρακτη και ελπίζω να ισχύει ότι θα κάνουν,όπως μου είπαν επαναποστολή από άλλο τους καταστημα.Εγώ στο μεταξύ αναγκάστηκα να αγοράσω ξανά πολλά από τα αναγκαία πράγματα που είχα παραγγείλει,για τα οποία προφανώς δεν θα αποζημιωθώ.Πέρα από τον εκνευρισμό και το άγχος που υπέστην,προσπαθώντας να επικοινωνήσω με την εταιρεία,το μάθημα που πήρα είναι ότι δεν θα ψωνίσω ποτέ ξανά από το ηλεκτρονικό κατάστημα της ΙΚΕΗ”

Helpful Report

Posted 2 months ago

“Dreadful customer service. They failed to deliver my order twice. You can’t talk to anyone directly everything goes through the call centre manned by people who have no ability to help. I still don't have my order that was placed two months ago!”

Helpful Report

Posted 3 months ago

“Worst client service ever!! In January 2024, I canceled an order after IKEA France failed twice to deliver on the planned day. Now it's July 2024 and part of that order has not yet been reimboursed to me in spite of a dozen of calls to the client service. They are stealing money from my pocket!”

Helpful Report

Posted 4 months ago

“This has been a nightmare! I should have known when the order was placed and 6 out of the 9 doors needed were listed as “out of stock”. The customer service agent was very positive on that call. She stated that she was sure they would be back in stock on Monday (this was a Saturday) so we could place a second order for those on Monday to accompany this order. She was absolutely correct! They were back in stock……but then we have problem #2, delivery on those doors were no longer an option as it states the “truck was full”. After speaking with MANY customer service agents, was finally transferred to one who could resolve the issue and had the 6 remaining doors Fed Ex to my home to arrive the same day as the delivery of everything else on the 18th. Fast forward to the 18th…at this point, I have received several text messages confirming and appointing a time for delivery for this day from the delivery company. Original time is between 4p-8p. Then another text stating 7p-9p. At 9:25, an email arrive stating that the distance for delivery was too far for the delivery company and my order would have to be rescheduled. I called customer service and the gentleman confirmed my order would be delivered the next morning by 9am. At 9:30, no delivery received, so I once again call customer service. I spoke with another lady who states #1 it was not rescheduled for today, #2 the next available delivery date would be the 25th, #3 the delivery address was too far for the delivery company, #4 Fed Ex was not an option for these pieces, #5 a Supervisor has to be notified by an open case and will return your call. The agents cannot forward calls to Supervisors. #1- So I was lied to the night before? #2- The issues and concerns with why it hasn’t been delivered as of yet will not exist on the 25th for a delivery? #3- IKEA sent my order to a delivery company that cannot deliver to this address, but your agent would like to reschedule with the same delivery company? #4- She further stated Fed Ex does not deliver large items which I had to call her on as I told her we have had multiple large items delivered by them which is why Fed Ex utilizes large trucks. #5- You, as a customer, are not important enough to speak with Supervisors when your issues are not being resolved by customer service. You must be “scheduled” (as I was told she had me on the schedule to be called at 1pm). Very, very poor customer services! One of the solutions offered was for me, as the customer, to drive over an hour away to “pick up” my order, which would require a trailer rental, and they would “waive the pick up fee”. However, that also has to be scheduled on their timeframe. It was very easy to accept my order stating my address was acceptable, accept my money, but cannot deliver customer service or delivery of what was promised when my order and money was accepted.”

Helpful Report

Posted 4 months ago

“I Placed my order on June28 and chose a delivery date for July 6th and a representative called me on June 5th to schedule delivery time from 8:00 am to 13:00 pm They did not delivered my order and no one called to inform me about for not delivering my order.I went to IKEA store and talked to Home Delivery costumer service and after one hour she told me that your order will be delivered next day. Unfortunately the next I didn’t received my order again and nobody called me.I went to IKEA store for second time after 5 times calling them and they said we can’t guarantee you that your order will be delivered to you until end of July. I never except from IKEA to be a messed up company and this will be my first and last time purchase from them. I cancelled my order and purchased from a furniture store close to me. Don’t order furniture from IKEA you will never receive your order on time and and IKEA costumer service is unrespnsable for any reason .”

Helpful Report

Posted 5 months ago

“Horrible customer experience. Most staff working there have absolutely no desire to help the customers, they are rude when you ask for help and provide incorrect information. There is absolutely no accountability. Hadn’t shopped there is 5 years and I remembered very quickly why I stopped.”

Helpful Report

Posted 5 months ago

“Customer service does not provide any help, never reply to emails, does not provide solutions by the phone. Of course this is not about the people working at ikea but about company’s policy. One the worst customer services ever!”

Helpful Report

Posted 5 months ago

“rude staff on click and collect I won’t be shopping there again”

Helpful Report

Posted 5 months ago

“Ikea still owes me over £200 of missing it items and just over £500 of damaged items, and I mean cracked mirror, water damaged, chips and scratches, well the list goes on. After speaking to so many brainless people from ikea the request everytime is to create a list of everything all over again and send photos. Unbelievable, and I guess it's easy to be brave making fun of someone while hiding behind a phone and a pc. I guarantee face to face this would wouldn't happen. 7 weeks and still trying to get this sorted and the damage done to my stairs when the items were delivered. Wish I was being exaggerated, but when I say damage, I mean damage. Never again with this scam company.”

Helpful Report

Posted 5 months ago

“We had a delivery today, via Ikea and the Breezemount vehicle turned up. The two guys seemed friendly enough initially. We have amount 4 trips with of stuff to take to the 3rd floor. This wasn't a problem as Ikea deliver to any room. They took 3 loads up and then asked my partner if it was ok to leave the last load in the hallway on the ground floor. I said sorry but no, we would like it all together. The delivery guy shook his head and huffed at me. I asked what the issue was and he said they are not even heavy. I said that this wasn't the point, we would like everything in the same room please. He said now you are being rude and just walked out. We were absolutely shocked by this behavior. Cleary this tactic of doing 1/2 a job worked on some customers but when politely challenged he was so unprofessional and rude.”

Helpful Report

Posted 5 months ago

“To be spot checked and have other customers look at you like you’re a thief? And you feel so embarrassed etc. IKEA knocked my confidence down massively. Best thing is, I’m a new customer. I will not be coming back again.”

Helpful Report

Posted 5 months ago

“The most terrible customer experience of my life began with an online IKEA order placed on May 27th, and despite numerous efforts, I have yet to receive my purchased products. To outline my experience: May 27th: Ordered 9 products online for pick-up - cost £48.50. May 30th: Received a message from DPD indicating a 2-day delay. June 3rd: Contacted DPD, who informed me that the order was returned to IKEA and cancelled. Called IKEA, and a customer service assistant promised home delivery on June 5th at no extra charge. June 5th: No delivery received; the order was marked as cancelled. Called IKEA, and a different assistant admitted a payment transfer error and rescheduled delivery for June 7th. June 7th: No delivery received again; order cancelled. Another call to IKEA, and the assistant promised a refund and advised reordering. Received a partial refund of £46.50 (missing £2). June 10th: Repurchased the same products online for Greenwich pick-up. At the store, the order was not ready. Customer service rescheduled pick-up for June 12th. June 12th: Order still not ready at the Greenwich store. Customer service then promised home delivery on June 14th and assured a callback from a manager within 48 hours. June 14th: One item was missing from the order and marked as cancelled. I am at a loss as to how a company of IKEA’s stature can cause such distress and inconvenience. This has been the most exasperating customer service experience of my life, and it is unacceptable that after so much effort, my order remains unfulfilled. Through all this journey, I lost 9 hours of my life just by calling IKEA and going to IKEA Greenwich several times besides financial cost.”

Helpful Report

Posted 5 months ago

“First time ordering from Ikea and very pleased with my experience my chair was delivered on day specified and kept up to date every step of the way courier was very pleasant and asked if we wanted our item carried into the house”

Helpful Report

Posted 7 months ago

“Well organised website. Quality products. Free delivery to home over £60 order value. Good customer service for spare parts.”

Helpful Report

Posted 7 months ago

“IKEA what a disappointment! So me and and my little sister went through to our eldest sisters to help our eldest sister and her partner move house and help build furniture etc. They ordered their sofa, bed and wardrobe sets etc from IKEA, spent a lot of money for them and paid extra for express delivery to be delivered next day which was meant to come Friday, to their disappointment it hadn’t shown up. So my eldest sister got on chats and calls to IKEA being told numerous different tales off of different advisors, one of the advisors which said it would be delivered Saturday between 10-2, also being told it is waiting to be dispatched. We was also told a few times Saturday morning that they would be delivered still, till we finally got through to someone again yesterday at 3/4 o’clock arguing toss with them, for him to keep sighing down the phone at us, and at this point we was farley calm with him, for him to say it will not be coming and their is nothing they can do. So we proceeded to ask for a manager or someone a little higher up to be told numerous times he couldn’t do that, which we all know they can. We finally got put through to a team leader, as we had nothing to sleep on and one of reasons I went through was to help them build, we ended up having to get Ubers and pay out for air beds which we shouldn’t of had to do. Then the team leader we spoke with admitted to us that the advisors on Friday and the ones Saturday morning should have known already that it wouldn’t be coming this weekend at all, so they lied to us multiple times. If they would have told them Friday they could have held off the rubbish removals and movers so they had something to sleep on. All in all be cautious what you’re doing when ordering big items etc from IKEA because they don’t seem to give a damn and their customer advisors are absolutely useless and need more training. And as of today, they are not delivering tomorrow either what a disgrace.”

Helpful Report

Posted 7 months ago

“I have just had a extremely distressing e experience in the Bristol store. I am a disabled woman who was shopping alone and was appalled at how I was treated. After having a lovely experience while shopping, I went to till number 4 at around 11.45 am. I first got told off by the man on the checkout because I only had one trolley, rather than two. It would have been physically possible for me to have more than one trolley. He then asked me to remove the large items which he then proceeded to knock on the floor without saying sorry (Im not sure if they are damaged or not at this point). Then he rushed all my other items through which I started to pack and he shouted at me to pay first, which I did. Rather than helping me pack or indeed just wait until I had finished packing, he started putting the next customers items through the till. I then started to get flustered and apologised to the people behind me who also struggled to pay as my items were still in the packing area. He then started to serve the next customer and when I asked him if he could wait or at least help me pack he just rudely said ‘we are really busy’ - which was not the case as the store was quiet and there was no one else waiting. I then asked him why he was being so rude, he ignored me and said under his breath to the man behind ‘I don't think its me who's being rude’. Not only was I extremely embarrassed, but as someone who has invisible disabilities (terminal cancer and aspergers) the whole episode was very distressing and I left the store in tears on the verge of a panic attack. I spoke to one of your managers, Balash, who was very kind and concerned, and advised me to write to customer services, which I did.. I have never experienced such hostility and even spitefulness from someone in the service industry. I've asked them to view the event on CCTV so they can see what happened for themselves. Whether they will or not is another matter. I have never experienced such hostility and even spitefulness from someone in the service industry and have asked that this is addressed so that no one else need be on the receiving end of this. The member of staff was rude and unkind which is completely unacceptable.”

Helpful Report

Posted 7 months ago

“You are the worst company we have ever dealt with. We purchased a kitchen from you in 2023 after 3 weeks we had a problem with one of the doors. We have emailed you 6 times, i have personally called at the store 3 times and still we have not had a response from you, i am now going to inform my bank to stop making payments to you”

Helpful Report

Posted 8 months ago

“Ikea delivery sucks... I was told between 8am -12pm. It was delivered @830pm. Their delivery company will make every effort for you to cancel the delivery by giving excuses. If you cancel, you will not get a refund.”

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Posted 8 months ago

“Waited in for 6 hours called twice told it was on its way called again got cut off twice then told it had been sent back to warehouse on the afternoon disgusting”

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Posted 8 months ago

Ikea is rated 1.5 based on 1,601 reviews