Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,637 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

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“Extremely disappointed with IKEA Dublin’s service. I ordered kitchen doors online — they arrived damaged three times in a row. Each time I returned them, waited for replacements, and they were delivered damaged again. I even brought the damaged ones back to the store myself, but the replacements still arrived with defects. After weeks of delays and frustration, I’ve lost confidence in their quality control and delivery process. I expected much better from IKEA. I hope they review their packaging and handling process — customers shouldn’t have to go through this multiple times for the same order”

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Posted 5 days ago

“IKEA returns is not customer friendly, in fact, they have no care for customers! I started my exchange process September 3rd and have submitted photos of the issue 8 different times at this point (It is currently September 23rd)! Every letter I get now, asks for photos, which I have provided. They are either inept or just stalling. Horrible experience! NEVER AGAIN AT IKEA!!!! DO NOT BUY ANYTHING THERE.”

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Posted 3 weeks ago

“Fantastisk dag på IKEA! Vennlighet og varme og hjelpsomhet fra ende til annen. Henrik utmerker seg som servicemedarbeider i SÆRKLASSE!!!!!!”

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Posted 3 weeks ago

“Just purchased the LANDSKRONA leather brown sofa and pouf Like it very much , the only issue is the price increase last month and that I had to buy the pouf from the USA .”

Ikea 4 star review on 22nd September 2025

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Posted 3 weeks ago

“If buying anything from IKEA, do not rely on their delivery service. They change delivery days by whole weeks on the day of delivery, without warning or apology. Totally messing up installation plans for kitchen. Very amateurish organisation.”

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Posted 3 weeks ago

“Would give 0 stars if it was an option waited on an item for 2 weeks delivery day came and went a week later I rang customer service only to be told the item was out of stock! No email or communication if I hadn't have rang they would have just kept my money for an out of stock item awful.company”

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Posted 4 weeks ago

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Posted 4 weeks ago

“Looking for a way to re-claim your lost assets? Con.tact them”

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Posted 1 month ago

“They sucks, worst store hours. Join the American business world leave America.”

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Posted 1 month ago

“An absolute game-changer for anyone who wants a stylish, modern and affordable way to install furniture into their home. The in-store layout is truly unique and you are guided through beautiful design at each turn. The staff are also very helpful and efficient when it comes to assistance.”

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Posted 1 month ago

“Llevo más de un mes intentando montar una cómoda ALEX (pedido online nº 1530136589 realizado en IKEA.es) y mi experiencia con la tienda online de IKEA ha sido frustrante e inaceptable. Todo parecía correcto, pero al llegar al montaje final descubrí que las seis piezas laterales de los cajones grandes eran del mismo lado (todas izquierdas), lo cual hacía imposible terminar el mueble. Contacté con el servicio de atención al cliente online el 16 de junio, pasé casi 40 minutos en el chat, y me prometieron enviar las piezas correctas. El paquete llegó el 28 de julio, más de un mes después, pero para mi sorpresa contenía piezas para cajones pequeños, no para los grandes. Otro error. Tuve que volver a contactar con el chat (otros 40 minutos), enviar fotos, explicar que el mueble ya estaba montado y anclado a pared, estantería y mesa, y aún así me insistían en devolver el artículo completo y bien embalado, algo físicamente imposible en ese estado. Tras insistir una y otra vez, por fin aceptaron la única solución razonable: enviar una cómoda nueva y recoger solo las piezas erróneas, sin desmontar todo. Agradezco que finalmente entendieran el problema, pero me parece inaceptable que una marca como IKEA haga tan difícil una gestión posventa sencilla, especialmente en un pedido online. He perdido tiempo, energía y paciencia por una falta de control de calidad y una atención al cliente que no escucha ni resuelve de forma eficiente. Ojalá mi experiencia sirva para mejorar el servicio. IKEA tiene buenos productos, pero la gestión postventa online necesita una revisión urgente.”

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Posted 2 months ago

“The 90-day return policy for mattresses is absolutely ridiculous. We tested the mattress, then completely wrapped it in plastic, towed it in a minivan, and what happened? At the right angle and under the right light, the woman at the counter found a stain that was just barely visible. Nothing can be done, it's not possible to return it. Then we had to laboriously repack it there and transport it away, and now we'll probably throw it away at our own expense. For a 90-day "test" period, I want to see a mattress where I don't find a tiny stain somewhere. Then you just tell me you can't return it.”

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Posted 2 months ago

“Bought kitchen units 2018, they have been excellent up until they suddenly started flaking. Went to Ikea at Giltbrook Nottingham and all I can say the staff were so helpful and professional they could not do enough to put everything right, I had to have the doors delivered which came within 24 hours. That made me very happy because we didn't have to carry anything to the car. Well done Ikea”

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Posted 2 months ago

“I am extremely disappointed with my recent experience with IKEA. I received the wrong item, and after calling customer service, they arranged for it to be picked up. However, I never received the correct order afterward. Each time I called, I was told that my order was on the way — but it never arrived. I feel like I’ve been lied to repeatedly, and there has been no real effort to resolve the issue. This experience has been frustrating and unacceptable. The delivery service they used is unreliable, and the overall customer service has been very poor. I do not recommend shopping at IKEA based on this.”

Helpful Report

Posted 2 months ago

“I purchased a chair from this company for delivery on the 29/5/25. I then received an email on the 2/6/25 saying that your order is on its way and has left the building scheduled to be delivered between 08:00 and 16:00 on the 9/6/25. The delivery never arrived and I was not provided with any updates or explanation. I called on the 20/6/25 and waited for over an hour only to be told the order was never sent and had the order refunded. All I can say is do not order online for delivery, click and collect. At least you might get what you ordered and won’t have to wait over three weeks to be told it was never sent. Absolutely appalling IKEA !!”

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Posted 3 months ago

“IKEA charged us for a table on store and they told us we have to collect it from their depo next door. We are in the depo now for about 30 minutes we didn’t even manage to speak to anyone, just waiting around like we not sure what to do. We are by the reception staff walks by and ignore us.”

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Posted 4 months ago

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Posted 4 months ago

“I had a great time planning my home including kitchen with the team but after that it's quite hectic. Few parts were delivered and few took forever to come. Basically the whole process was very very irritating and very very troublesome. I had to follow up so so many times with the team. Very poor after service. Would definitely not recommend it.”

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Posted 5 months ago

“I was trying to return this item, it is just a days past its return policy. I have decided to bring this back as I was having a sort of on and off should pain this past few months. It wasn't because of any medical problems but because of this matress. I also have a back pain due to my medical condition and now it won't go away and it is making it worst. Tried to call to return but Ikea said it is beyond return policy. What a joke. Shame on you. I bought lots of items here and this is how you treat your customer! I won't recommend your matress because this is how you treat your customer and this product is such a joke!”

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Posted 5 months ago

“I am writing this review because I have always loved Ikea but it came to my attention that some of the products sold by Ikea have several toxic materials in it. Online the material and care tab does not show all the compounds the product has, except of stainless steel and aluminum. But when in the store you read the label you might be surprised and disappointed the least! Please read the label and find out: This specific pot MIDDAGSMAT has: Formaldehyde (Very Toxic) Octamethylcyclotetrasiloxane (D4) Decamethylcyclopentasiloxane (D5) Decamethylcyclohexasiloxane (D6) Not sure why Ikea is selling these products to anyone. Please be savvy but smart and read the labels and check what is in it. I was looking for a pot but not for toxics!”

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Posted 5 months ago

Ikea is rated 1.5 based on 1,637 reviews