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Ikea Reviews

1.5 Rating 1,597 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

1.5

Based on 1,597 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Justyna Joanna Mantusz

80

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Placed my order on June28 and chose a delivery date for July 6th and a representative called me on June 5th to schedule delivery time from 8:00 am to 13:00 pm They did not delivered my order and no one called to inform me about for not delivering my order.I went to IKEA store and talked to Home Delivery costumer service and after one hour she told me that your order will be delivered next day. Unfortunately the next I didn’t received my order again and nobody called me.I went to IKEA store for second time after 5 times calling them and they said we can’t guarantee you that your order will be delivered to you until end of July. I never except from IKEA to be a messed up company and this will be my first and last time purchase from them. I cancelled my order and purchased from a furniture store close to me. Don’t order furniture from IKEA you will never receive your order on time and and IKEA costumer service is unrespnsable for any reason .”

Posted 2 weeks ago

“Horrible customer experience. Most staff working there have absolutely no desire to help the customers, they are rude when you ask for help and provide incorrect information. There is absolutely no accountability. Hadn’t shopped there is 5 years and I remembered very quickly why I stopped.”

Posted 2 weeks ago

“Customer service does not provide any help, never reply to emails, does not provide solutions by the phone. Of course this is not about the people working at ikea but about company’s policy. One the worst customer services ever!”

Posted 3 weeks ago

“rude staff on click and collect I won’t be shopping there again”

Posted 3 weeks ago

“Ikea still owes me over £200 of missing it items and just over £500 of damaged items, and I mean cracked mirror, water damaged, chips and scratches, well the list goes on. After speaking to so many brainless people from ikea the request everytime is to create a list of everything all over again and send photos. Unbelievable, and I guess it's easy to be brave making fun of someone while hiding behind a phone and a pc. I guarantee face to face this would wouldn't happen. 7 weeks and still trying to get this sorted and the damage done to my stairs when the items were delivered. Wish I was being exaggerated, but when I say damage, I mean damage. Never again with this scam company.”

Posted 1 month ago

“We had a delivery today, via Ikea and the Breezemount vehicle turned up. The two guys seemed friendly enough initially. We have amount 4 trips with of stuff to take to the 3rd floor. This wasn't a problem as Ikea deliver to any room. They took 3 loads up and then asked my partner if it was ok to leave the last load in the hallway on the ground floor. I said sorry but no, we would like it all together. The delivery guy shook his head and huffed at me. I asked what the issue was and he said they are not even heavy. I said that this wasn't the point, we would like everything in the same room please. He said now you are being rude and just walked out. We were absolutely shocked by this behavior. Cleary this tactic of doing 1/2 a job worked on some customers but when politely challenged he was so unprofessional and rude.”

Posted 1 month ago

“To be spot checked and have other customers look at you like you’re a thief? And you feel so embarrassed etc. IKEA knocked my confidence down massively. Best thing is, I’m a new customer. I will not be coming back again.”

Posted 1 month ago

“The most terrible customer experience of my life began with an online IKEA order placed on May 27th, and despite numerous efforts, I have yet to receive my purchased products. To outline my experience: May 27th: Ordered 9 products online for pick-up - cost £48.50. May 30th: Received a message from DPD indicating a 2-day delay. June 3rd: Contacted DPD, who informed me that the order was returned to IKEA and cancelled. Called IKEA, and a customer service assistant promised home delivery on June 5th at no extra charge. June 5th: No delivery received; the order was marked as cancelled. Called IKEA, and a different assistant admitted a payment transfer error and rescheduled delivery for June 7th. June 7th: No delivery received again; order cancelled. Another call to IKEA, and the assistant promised a refund and advised reordering. Received a partial refund of £46.50 (missing £2). June 10th: Repurchased the same products online for Greenwich pick-up. At the store, the order was not ready. Customer service rescheduled pick-up for June 12th. June 12th: Order still not ready at the Greenwich store. Customer service then promised home delivery on June 14th and assured a callback from a manager within 48 hours. June 14th: One item was missing from the order and marked as cancelled. I am at a loss as to how a company of IKEA’s stature can cause such distress and inconvenience. This has been the most exasperating customer service experience of my life, and it is unacceptable that after so much effort, my order remains unfulfilled. Through all this journey, I lost 9 hours of my life just by calling IKEA and going to IKEA Greenwich several times besides financial cost.”

Posted 1 month ago

“First time ordering from Ikea and very pleased with my experience my chair was delivered on day specified and kept up to date every step of the way courier was very pleasant and asked if we wanted our item carried into the house”

Posted 2 months ago

“Well organised website. Quality products. Free delivery to home over £60 order value. Good customer service for spare parts.”

Posted 3 months ago

“IKEA what a disappointment! So me and and my little sister went through to our eldest sisters to help our eldest sister and her partner move house and help build furniture etc. They ordered their sofa, bed and wardrobe sets etc from IKEA, spent a lot of money for them and paid extra for express delivery to be delivered next day which was meant to come Friday, to their disappointment it hadn’t shown up. So my eldest sister got on chats and calls to IKEA being told numerous different tales off of different advisors, one of the advisors which said it would be delivered Saturday between 10-2, also being told it is waiting to be dispatched. We was also told a few times Saturday morning that they would be delivered still, till we finally got through to someone again yesterday at 3/4 o’clock arguing toss with them, for him to keep sighing down the phone at us, and at this point we was farley calm with him, for him to say it will not be coming and their is nothing they can do. So we proceeded to ask for a manager or someone a little higher up to be told numerous times he couldn’t do that, which we all know they can. We finally got put through to a team leader, as we had nothing to sleep on and one of reasons I went through was to help them build, we ended up having to get Ubers and pay out for air beds which we shouldn’t of had to do. Then the team leader we spoke with admitted to us that the advisors on Friday and the ones Saturday morning should have known already that it wouldn’t be coming this weekend at all, so they lied to us multiple times. If they would have told them Friday they could have held off the rubbish removals and movers so they had something to sleep on. All in all be cautious what you’re doing when ordering big items etc from IKEA because they don’t seem to give a damn and their customer advisors are absolutely useless and need more training. And as of today, they are not delivering tomorrow either what a disgrace.”

Posted 3 months ago

“I have just had a extremely distressing e experience in the Bristol store. I am a disabled woman who was shopping alone and was appalled at how I was treated. After having a lovely experience while shopping, I went to till number 4 at around 11.45 am. I first got told off by the man on the checkout because I only had one trolley, rather than two. It would have been physically possible for me to have more than one trolley. He then asked me to remove the large items which he then proceeded to knock on the floor without saying sorry (Im not sure if they are damaged or not at this point). Then he rushed all my other items through which I started to pack and he shouted at me to pay first, which I did. Rather than helping me pack or indeed just wait until I had finished packing, he started putting the next customers items through the till. I then started to get flustered and apologised to the people behind me who also struggled to pay as my items were still in the packing area. He then started to serve the next customer and when I asked him if he could wait or at least help me pack he just rudely said ‘we are really busy’ - which was not the case as the store was quiet and there was no one else waiting. I then asked him why he was being so rude, he ignored me and said under his breath to the man behind ‘I don't think its me who's being rude’. Not only was I extremely embarrassed, but as someone who has invisible disabilities (terminal cancer and aspergers) the whole episode was very distressing and I left the store in tears on the verge of a panic attack. I spoke to one of your managers, Balash, who was very kind and concerned, and advised me to write to customer services, which I did.. I have never experienced such hostility and even spitefulness from someone in the service industry. I've asked them to view the event on CCTV so they can see what happened for themselves. Whether they will or not is another matter. I have never experienced such hostility and even spitefulness from someone in the service industry and have asked that this is addressed so that no one else need be on the receiving end of this. The member of staff was rude and unkind which is completely unacceptable.”

Posted 3 months ago

“You are the worst company we have ever dealt with. We purchased a kitchen from you in 2023 after 3 weeks we had a problem with one of the doors. We have emailed you 6 times, i have personally called at the store 3 times and still we have not had a response from you, i am now going to inform my bank to stop making payments to you”

Posted 3 months ago

“Ikea delivery sucks... I was told between 8am -12pm. It was delivered @830pm. Their delivery company will make every effort for you to cancel the delivery by giving excuses. If you cancel, you will not get a refund.”

Posted 3 months ago

“Waited in for 6 hours called twice told it was on its way called again got cut off twice then told it had been sent back to warehouse on the afternoon disgusting”

Posted 3 months ago

“Do not order from them online. I placed an order and only got half of it along with a $30 delivery fee. When I chatted with customer service they kept hanging up on me. Finally got a phone number and was told they are crediting me for the other half and that they were sorry! Not a good way to do business!!”

Posted 4 months ago

“Finally decided to make a trip to Ikea to get some bookshelves and other items. We went to the IKEA Atlanta. Had not been there since covid and at that time we had a terrible experience. Thought we would give it another try a few years later. We will never buy another item at Ikea again! First of all they have outsourced to f****** China. When we got the bookshelves home the shelves were cut wrong, there were no pre-drilled holes for the screws, there were dents and scratches on the shelves that were covered up by white tape. Apparently this had gotten through the Chinese quality control, or lack thereof. We Now understand why these bookshelves were on sale. Also there was no customer service around to help with these heavy boxes and one of the boxes fell on my husband's face broke his glasses and cut his nose. What makes matters worse is that the checkout line we had to stand in line for half an hour because it was self-serve and someone in front of us had four carts full of furniture that she was entering in number by number instead of scanning it. When we finally got up to scan our items we find out we have been chosen to be audited and everything was rechecked to make sure that we weren't stealing. After this experience you couldn't give it away as far as I'm concerned! Years ago Ikea was a decent store with good customer service and products that actually were made well. I called their customer service on the phone and was assured that someone would call me back about this matter. It's been a week. Do you think they care? No! While we were in the store shopping there were several visiting Ikea managers walking around from Sweden and asking their American counterparts why certain things were on sale and why certain items were not selling. Really? Maybe you should read some of these reviews and that will tell you why your company is going to s***.”

Posted 4 months ago

“Terrible company. Send out faulty products. Useless , gormless customer service . Will not be using Ikea again”

Posted 4 months ago

“I recently had the most disheartening and frustrating experience at IKEA Warrington, one that starkly highlights a grave lapse in the quality of customer service that one would expect from a brand of such repute. I approached the customer service desk with a simple request for a refund, an issue that should have been resolved swiftly and with minimal fuss. Instead, what I encountered was a staff that not only lacked the basic tenets of customer service but also exhibited an arrogance and dismissiveness that escalated a simple matter into an unnecessary confrontation. It is utterly appalling that in a customer-facing role, the staff at IKEA Warrington would choose to be not just unhelpful but outright abusive towards customers. Their behavior was not only unprofessional but also indicative of a disturbing lack of empathy and understanding. To be met with such arrogance and to have a straightforward issue turn into an argument speaks volumes of the dire need for a significant overhaul in their customer service training and attitude. I am deeply disappointed and shocked at the level of disdain shown towards customers. This experience has not only soured my view of IKEA Warrington but has also made me question the values and customer service ethos that IKEA purports to uphold. It is imperative that this matter be addressed with the utmost seriousness and that significant measures are taken to ensure that no other customer has to endure such an appalling experience. The staff in question should be held accountable, and a thorough review of customer service practices at IKEA Warrington is urgently needed to prevent such incidents in the future.”

Posted 4 months ago

“I was forced to do a self checkout in your Live Oak, Texas store today. I was “randomly” selected for a spot check and the cashier who had been hovering over me the entire time was incredibly rude as she was ringing up all of my items again and forced me on to her manager, who was less rude, but not friendly or helpful. I told her that I’m a federal employee and a disabled veteran. I wouldn’t steal from a cheap furniture store. My daughter and I had fun in the store and even ate lunch in your restaurant, only to be treated as criminals as we were leaving. I want IKEA to make good on this. I will continue to post my story until it’s addressed.”

Posted 4 months ago

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Ikea is rated 1.5 based on 1,597 reviews