Ikea Reviews

1.5 Rating 1,582 Reviews
11 %
of reviewers recommend Ikea
1.5
Based on 1,582 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 63%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Ikea 1 star review on 13th December 2023
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Ikea 1 star review on 13th December 2023
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Ikea 1 star review on 12th March 2023
Anonymous
Ikea 1 star review on 31st December 2022
Justyna Joanna Mantusz
80
Anonymous
Anonymous  // 01/01/2019
Ikea Exeter, please see today's offer for Pax/Nykirk...
Ikea 3 star review on 12th February 2022
Helpful Report
Posted 2 years ago
I was very disappointed to find that the disabled services are so poor in-store. Bearing in mind that you have to go through the whole store, there are no motorized wheelchairs with trolleys attached, only ordinary wheelchairs which either have to be pushed or self-propelled - neither are possible with a trolley as well. Please IKEA, sort this out!!!!!!
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Posted 2 years ago
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Posted 2 years ago
I don't mind waiting for the order I placed on April 11 (Now May 14) because I own several pieces of IKEA furniture and I love the quality and look for the price, but what THE actual hell... If you're going to send incomplete orders, how hard is it to inform the customer that they should expect 2 different shipments for one item?? I feel as though I have been more than patient by waiting over a month and the fact that I have to call them to find out that my bookcases' pieces are not even arriving together.. I am literally missing the 2 largest bookcases of a 3-piece set... Come on, IKEA. Tighten up! COVID-19 doesn't excuse poor customer service, and I think people would be a lot more understanding if communication in regards to the service people are PAYING FOR was strengthened. I'm glad I'm not the only one, but it saddens me that so many people are experiencing this...
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Posted 3 years ago
Kitchen is ok, but service after sale is a big 0. Had errors with parts and when I called IKEA for the second time I literally waited 1h on the phone before anyone answers on both occasions.
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Posted 4 years ago
I ordered glassware they arrived smashed up! Ikea do not wrap their breakables up very well!! The courier obviously were not gentle with my parcel but I blame ikea. I tried to phone but could not get through! Not happy :(
Helpful Report
Posted 4 years ago
I ordered the 4x6 picture frames and them had to cut my pictures cause the size is off.
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Posted 4 years ago
Just to say I shop at IKEA often and am happy with the products I buy. I am not happy with the online site, more specifically the bit that checks the product stock levels in the stores. The nearest Ikea to me is more than a 30 minute journey and on a number of occasions after checking stock levels online I have been disappointed to find that the product is out of stock in the store. This is very frustrating and a total waste of my time. I complained to the staff and they were very apologetic, apparently they get lost of complaining customers for the same reason. It is not their fault, In fact they said that they would be happy if I would write a review as they are fed up of dealing with these complaints.
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Posted 4 years ago
I like IKEA but the last time when i when there I was charged twice, but did not noticed till next day, when it was too late. Be careful near checkouts, double check it.
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Posted 4 years ago
Worst experience ever. The product I ordered was set up for delivery three times and then delivered damaged. Their customer service number was overwhelmed for two days. DO NOT ORDER FROM IKEA EVER!
Helpful Report
Posted 5 years ago
Instead of focusing on opening new stores do something about staff and your meals. The staff are very important and should be looked after as it makes a difference to their attitude towards us, the customer. Found them a bit robotic. I was at your Theale branch near Reading and considering yours is the only restaurant for some distance, I was disappointed by the food. Overcooked vegetables with Vegetarian meatballs and a hot chocolate, sickly sweet. Your Christmas tins of Ginger thins looked nice until I read the E numbers in the product and put it back. If you can’t cater food, get in someone like Costa so I can eat something decent whilst shopping. Not many healthy options. I bought quite a lot from your store but found the place cluttered. Not a lot of shoppers but at checkout I waited 20 minutes to be served because it was so disorganised. Needs slick service and more self checkouts please!
Helpful Report
Posted 5 years ago
Mixed review, firstly top quality service at Exeter, UK store from sales person Yaxin Z (her ID on the order form). efficient, friendly and determined to be sure that the Timsfor leather settee I was ordering for my daughter was actually still in the warehouse as despite it being listed as a discontinued item, the computer showed there were four available. Surprised but pleased that there were two delivery slots for the following day (Sunday) I chose 7am -1pm. Daughter called to say delivery now delayed to mid afternoon, finally arrived around 4pm. Having now read many other comments I realise that we were one of the few lucky ones! The settee looks good now but we were surprised that it came in four pieces (shouldn’t have been its Ikea)! It was the very devil to assemble, took four of us to hold it and whilst fixing the screws, which I’m guessing might be why it’s now discontinued. Won’t stop using ikea as it’s lovely to now have it closer to home but following so many dreadful experiences of delivery and follow up customer service I think we will stick to items we can carry in the car and return if necessary. Plea to ikea, you are getting so many complaints about poor delivery and follow up service. Don’t ignore them, customers are precious and there are many competitors waiting!
Helpful Report
Posted 5 years ago
Not bad at all actually tbf
Helpful Report
Posted 5 years ago
Their online delivery service is the worst and should be avoided at all costs. They do not properly package their products for shipping and they always end up missing something. When you call customer service to order replacement parts, they give you no time frame for when the parts will be delivered. In my case, it will be 3 weeks at a minimum and possibly longer as I have not received the parts, yet. They have no follow up process, so you are forced to call them back for information and wait on eternal hold. It's amazing how you have to tease the information out of them, when it would take one simple email. As e-commerce goes, they are by far the worst. Product wise, they have great products, just make sure you purchase it yourself, at the store (and always, always check for missing parts before leaving.)
Helpful Report
Posted 5 years ago
They didn't, confusing delivery messages that contradicted each other and a very rude customer service person when I rang up to confirm delivery slot. Our delivery arrived incorrectly and damaged.
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Posted 6 years ago
Big discount through app, expensive shipping although.
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Posted 6 years ago
great merchandise. love the furniture and the great restaurant.
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Posted 6 years ago
Once I found the site to use and then finally place my order, everything went smoothly. Quite frustrating to find site then to work through site. Product arrives soon, let's hope
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Posted 6 years ago
Bought a piece of furniture, 3 out of 4 doors were damaged. Called customer service to see if they would ship the replacemnts. Firstly waited 43 minutes for someone to deign to answer the phone! Then after all that elevator music and the same three messages repeatimg for ALL that time, I finally get someone who then tells me to take the defective pieces back to the store...which would be all very well if we didn't live a full two hours drive away!!! Their so called "customer service dept" must surely breach the trade descriptions act!! Absolutely appalling!
Helpful Report
Posted 6 years ago
I ordered some stalls from IKEA and was impressed by the fast delivery, however, I got a text last night to say my stalls had arrived and when I went to pick them up from my local Ikea, they told me that I needed to wait for a text specifically from them which was slightly confusing! so still awaiting my stalls! Confused how parcel force could have delivered them but my local IKEA hasn't received them!
Helpful Report
Posted 6 years ago
Ikea is rated 1.5 based on 1,582 reviews