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Ikea Reviews

1.5 Rating 1,588 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

1.5

Based on 1,588 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Justyna Joanna Mantusz

80

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Discraceful delivery service. Looking at the reviews im suprised something is not being done about it. Currently waiting on a call....again. My expected delivery did not turn up, dispite saying it was on its way it was never in stock....how does that even happen! Second attempt today looks fragile as I have had no email or txt as said. I cannot find anywhere to make a formal complaint or ask for my money back....Im waiting on a call thats costing me money”

Posted 3 years ago

“The short version is I first tried to place an order about 5 months ago and the computer program wasn't working properly, with availability varying from moment to moment, and so I called customer service directly. After 30+ minute I finally got through and spent the next hour with the rep who kept thinking they could get the items I requested, but every single attempt failed, and so in the end they recommended I try again in 2 weeks, which I kept on doing over the course of ~2 months. Finally, the items showed as available for delivery, and so I place the $1,700 order and scheduled the earliest delivery date that was 12 days out. I was informed that the delivery company would contact me and provide updates on the status of the delivery, which they did using an app that showed how the process was proceeding. I took off from work on the day of stated delivery, was given a 9am-9pm delivery window, and in the morning the app showed everything was set, but just not out for delivery, so I waited until 7pm and called the freight company and was informed that I needed to wait until 9pm. Well the delivery wasn’t made, so again I checked the app the next morning and it showed it was out for delivery, so I took another day off, but since I am here writing this highly negative review, you can surmise it never showed up. This was particularly upsetting as most of the items were for my 84 year old dad, who ended up sleeping on an air mattress for an evening as we dissembled his bed after we saw the order was out for delivery, and naturally he was quite disappointed it never showed up. What followed were hours of unproductive phone calls over days, where the freight company blamed IKEA for not releasing their “hard hold” on the merchandise, who then said I needed to contact IKEA and resolve this, and in return with IKEA claiming the freight company had lost the items in their own warehouse. It is important to realize that both parties expected me to be the intermediary on their behalf in repeated phone call over days, and that each time I had to again contact IKEA the process took hour for each call that did finally connect, with the majority of calls leading one through a voice menu maze, which would then flat out tell you they could not answer your call at this time. Also, they really need to change their on-hold messages, as repeatedly telling the customer how simple and efficient the online ordering process is, and prodding them to go online instead (which gives one no resolution options), is infuriating. After all was said and done I easily spent over 8 hours total between IKEA and their designated freight company, with each blaming the other, only to finally have IKEA admit that it was their fault, and they simply didn’t have the items after all. I said to one of their reps, “I am going to ask to a straightforward question, is there any system in place to inform the customer that their order isn’t actually going to be delivered?”, to which he flatly replied “No”, and I laughed saying, “Well at least that’s an honest answer”. A subsequent interaction was, far worse with a different rep attempting to assign blame on me stating that I should have known that their system sends out an email confirming the order has been successfully processed, to which I pointed out I was also told that the freight company would inform me of delivery status, which they did, resulting in 2 days of lost work. She then continued the cycle of blaming the freight company, without accepting any responsibility of IKEA who of course should be overseeing the entire process involved in making sure their products are actually in stock, and are being actually delivered when their designated freight provider informs the customer of the pending delivery. Also note that the one go to option the reps kept pushing was to just cancel the order, obviously to take this issue off of their plate. So 1.5 months out from the original scheduled delivery date, I have received nothing, not a single item from the order, I have received no notification of status or redelivery scheduling, and I am quite convinced that no one even knows my order exists in the computer system as I have been specifically informed that there is no system in place to inform customers on delivery delays. IKEA is undoubtedly the worst online shopping experience I have ever encountered, with representatives that are functionally incapable of resolution options other than simply canceling the order, who don’t take primary responsibility for their incompetence, and are at times aggressively argumentative.”

Posted 3 years ago

“OMG worrrrrst online store to order during the Covid. They charged you and provide with a link for tracking number. The link is not working. Their customer Service number is not accepting any calls. They aren’t responding to your emails. You either cancel or never received your orders. I ordered since May 10th. Up to today no information regarding my order. The way you’re treating your customers IKEA is extremely poor annd appalling. And quite frankly they’re the company I know right now with such issues. They do not even deserve my 1 star.”

Posted 3 years ago

“I'm glad my first experience with IKEA online was only $400. I have a new home to furnish but it won't include anything from IKEA. On 4/20 I ordered a vanity with an estimated date a week or two out. Then, after paying for the item, the delivery date was changed to 43 DAYS out! So, I immediately cancelled the order but was told by CS that my credit would take 3-5 days. Nothing as of 10 days later. They don't answer the phone, or emails. Only after finding an email for "Press Inquiries" was I able to have a message passed long to. I then received a message that "It will be taken care of today" - no such luck. Additionally, I'm now told it will still take 3-5 days AFTER IKEA does its job - which may be never. Advice: DO NOT BUY ANYTHING ONLINE FROM IKEA. if you shop in their store, be CERTAIN of what you are getting and paying for. Way too many online complains about IKEA. Wish I had read first. Caveat emptor!”

Posted 3 years ago

“No one can reach them on the phone. The wait is no less than an hour. When I have gotten a supervisor, and they promised to send a gift card, and call, nothing happened. I am still on hold now, as I don't believe that I will be refunded for a product that was never delivered when promised. It was a gift for my daughters birthday, and it was never delivered. Be very careful with this company. They promise things that do not happen. They are very sweet when you speak to them, but they DO NOT FOLLOW THROUGH!”

Posted 5 years ago

“Horrible service - I can’t even begin to describe the whole ordeal which is still ongoing - but I’ll try! Placed an order online in early September just shy of £1k. Goods were mean to be delivered on Friday (16.09.22) As I didn’t receive any updates the days prior to my delivery date as to when goods will be delivered, I called early in the day of the delivery and asked for an update. I was told there was some issue and that my order was cancelled(?!?). No one knew why or why this wasn’t communicated to me. After speaking to 6 different reps over a period of 4 hours in total including (calls kept on dropping out for no apparent reasons while I waited for them to “check and get back to”) I was told the order was rebooked for the following Wednesday (21.09.22), this time from a store instead of the central hub. So be it - I don’t care where it comes from just make sure it gets here! Not trusting IKEA to keep to their promise, I call again Tuesday (20.09.22) morning (queue 45 minutes wait) to be told all is ok, the order will be delivered tomorrow, and that I’ll be getting the confirmation email shortly. I didn’t. I called again Tuesday evening and asked for an update, only to be told my order was cancelled again(!) by the system as one item wasn’t available in the store. Having spent another hour on the phone I’m told all will be sorted and the items will be delivered to me on Saturday. Excellent. Queue today - Thursday (22.09.22) when two guys from IKEA turn up outside my house with the order - two days before they were meant to get here. Luckily we were home and so in let them and ask them to bring it up to the bedroom upstairs. They look at me bemused “we only deliver to your door sir as we are IKEA employees, for in room delivery it would need to be a third party delivery company”. So there I am, dragging massive 2m long boxes up the strais despite having paid for “in room delivery” Oh and the best part? About £250 worth of items are still missing!!!! I’m typing this review as I hear ABBA songs on loop for the last 30 minutes waiting to speak to someone sensible enough to actually sort this utter shitshow out. IKEA - for the love of god get your act together! Unhelpful and at times actively obstructive customer service, inability to communicate and failure to deliver is just not acceptable.”

Posted 1 year ago

“I live locally to Nottingham store, and purchased a kitchen from there worth a lot of money. Unfortunatly they did not have all parts available and did not know when it would be back in stock. I then checked online, and found all parts were available at the reading store. I went first thing in the morning, driving 2.5 hours to get it. When I went there, I spoke to Katarzyna D (kAT)at customer services. She told me only had 5 in stock (i needed 6). Before I left my house, I did check online and 6 of them was available. However that was fine and I bought everything available. When I went to collect my order, I saw there was another customer service desk which dealt with returns etc. There was no one there so I thought I would double check as I had drove a long way. That service member told me the store had one more in stock. She told me if I wanted it I would have to go back to the desk where Katarzyna D(KAT) was. I went back, and there was a queue and I did wait another 15 mins in the queue to see her. I informed her that another staff member had told me there was an extra one in stock available. She then said "why didn't you buy it from there then" in a rude tone. I said they sent me here. I asked politely "would you be kind enough to check one more time please". She rolled her eyes and I asked her a few more times to check as I have told differently. She rang someone one the second floor and said rudely and loudly "this customer has come back and wants us to check 100 more times". I said "excuse me" and and was shocked at the rudeness, as I was only asking because of what a different staff member had told me. She then said "do you want me to look or not". I said "are you going to speak to me like this" and her response was "don't tell me how to do my job". In then end the item was not in stock. That's what she told me. I have never been so embarrassed and spoken to so rudely in my whole life. I'm so angry at the level of customer service, especially after I have just spent an incredible amount of money for the kitchen. I hope some action is taken to to prevent this kind of customer service being given to someone else.”

Posted 2 years ago

“Took table back to IKEA using their Buy back scheme. Table was immaculate, never used as too big. Not a Mark, not a scratch. The female employee decided, without even examining the table that it was not in a as new condition but in a good condition this lowered its value. It is impossible to make any assessment without examination. Yet the female employee made her decision without any examination whatsoever. I do not recommend this service and I won’t be using again. .”

Posted 2 years ago

“My Amazing Ikea Adventure! Some statistics and a summary to start. Ikea have messed me about since December, and I still do not have the sofa I want, in fact I have quite the opposite. Let the comedy show begin. Total number of phone calls: 11 Total time on phone: 10hr 23mins 39secs Total number of delivery days: 7 (6 have failed, 7th is yet to happen) Total time wasted: 58hr 35mins 52secs Read below to find out just how Ikea can mess up a sofa delivery so badly I have had to spend this long sorting it out. Some may wonder how hard it is to get a sofa from Ikea, a company that has made it big by selling and delivering things such as sofas and beds etc. After years, you would think that they could get this process correct. Let's look at my adventure and find out. Firstly, me and my partner order a sofa from Ikea on 29/12/2020 - we took measurements before ordering and thought it should fit up the stairs, but we knew that if it didn’t then the compact version would. Knowing Ikea's exchange policy, we thought it was worth a shot. This order was placed on December 29th, the sofa arrived January 12th and unfortunately, though not worryingly, didn’t fit up the stairs (by less than an inch!) We had received emails confirming both the delivery date and the payment. Now this is where things get interesting. I called Ikea on the 16th of January and after 48mins 5sec I decided to call back another day as I had had enough of listing to ABBA by that point. I have time tomorrow, so I'll try again then. A few things came up that delayed me calling again for a day or two. Total time on phone: 48mins 5secs Total time wasted: 48mis 5secs On the 19th, I called Ikea to inform them that I had tried to fit the sofa up the stairs and that I had taken the plastic packing off to remove the arms and back of the sofa to lighten it. I was hoping that the lighter sofa would be easier to move and fit up the stairs now - it wasn’t, so I informed Ikea that I would like to swap for the compact version (this is the klippan 2 seat sofa, and klippan 2 seat compact sofa) I was told this would be no problem at all. I asked them if they could drop the new one and collect the old one at the same time to save petrol and make it easier for all involved! Ikea agreed this would be ideal for them too. Alas, we then hit a brick wall - our address was not on their system...an address that they had just delivered a sofa to. I was told to call back after the next 48 hours as it will have been added to the system by then, I was given a case number for that so that I could have an easier phone call next time. This phone call lasted for 1hr 1mins 33sec, about 30 of which was spent waiting for someone to answer. Total time on phone: 1hr 49mins 38secs Total time wasted: 1hr 49mins 38secs I phoned back on the 23rd and was told that the address had indeed been added to the system and that we should be getting the old sofa collected and new one delivered on the 06/02/2021. This phone call was relatively painless, the lovely lady on the phone also checked the sofas were the correct ones on the system for the collection and the delivery. We received an email to confirm all of this, it stated on it the start date and the items to be returned and delivered. This call lasted 53mins 29sec with Christine M. Total time on phone: 2hr 43mins 7secs Total time wasted: 2hr 43mins 7secs I waited in on the 6th and no sofa arrived. Neither me nor my partner could remember for certain at the time if it was coming on the 6th, so we waited a day or two...still no sofa. I then rang to find out what was going on (this was the 8th of Feb). During this phone call, to the best of my recollection (as this was now a month ago) I was told that there was some issue with the address that needed correcting which was why they hadn’t delivered it on the day they’d given. However, we received no email, phone call, letter, or communication of any kind to tell is about the issue! So, I waited in all day like a lemon for a sofa that was never even coming. Upon concluding this phone call, I was left under the impression that this was now sorted and that the sofas would be collected and delivered on the 21st of February instead, and again, received an email to confirm all of this. This call lasted 1hr 24min 28sec with Bethany T. Total time on phone: 4hr 11mins 35secs Total time wasted: 16hr 11mins 35secs (+12 hours for waiting in all day) Onward we go to the 21/02/2021. (Oh, boy!) I wait in again... for no delivery. By this time, I have had enough of calling Ikea and listening to poor quality Abba tracks in the same order, repeatedly, for 30+ minutes before even getting to speak to someone. As such, on this occasion, I asked my partner to call for me on her next day off from her very busy job as a Healthcare Assistant, looking after the vulnerable at this dire time. She called them on the 25th of February and was told, for the first time, that they could not take the sofa back due to it being out of its wrapping! She was also told that the reason the delivery hadn’t appeared on the 21st, was because it had been rescheduled as they didn’t have the sofa in stock. My partner then rang me while I was at work to tell me what had transpired. At which point, I called Ikea (again) straight away to set the record straight and sort out this massive mess. I was told that the information my partner had been given was in fact incorrect, and then the woman I was speaking to proceeded to try and help me solve our reoccurring issue. She triple-checked which sofa was being collected and which one was being dropped off; then made sure there was indeed another date for delivery, informed me that it would now be delivered on the 27th of February, that there would be no issues at all this time and all was sorted now. On this occasion, we did not receive an email to confirm. My partner was on the phone for 34mins 33sec, and I was on for 45 mins 53secs. Total time on phone: 5hr 32mins 1secs Total time wasted: 29hr 32mins 1secs (+12 hours for waiting in all day...again) So, the 27th comes around and (Can we guess the running trend here?) no sofa turns up. So, I waited all day, just in case, and then I called on the 28th to find out what had happened this time. I was told that they had simply changed the date again without telling us, so I asked for them to make sure I received an email to confirm the date, which was the 2nd of March. At this point, I also asked what kind of compensation I may receive for all the trouble I had been through up until then. Unfortunately, I was told the most the Ikea caller himself could do was knock 30% off, and to be honest, I didn’t feel that this quite covered all the stressful hours of phone calls and days of waiting in. Consequently, I asked if I would be able to speak to a manager to which I was told this would be no problem and that a manager would call me later that same day and my phone number was taken. This call lasted 41mins 51sec with Nathan M at 11:48am. Total time on phone: 6hr 13mins 42secs Total time wasted: 42hr 13mins 42secs (+12 hours for waiting in all day...again, again) Later that same day (28th of Feb) at 6:32pm, I had still received no call and knew that the helplines closed at 7pm so I called again. For the first time, there was no 30-minute, crackly ABBA concert before getting to speak to someone! I nearly dropped my phone in shock as my call was answered immediately. Once again, I explained the situation and gave my order number and asked why I was yet to hear from a manager. It was explained to me that there are 3 call teams, and some have different procedures, but normally it would take 48 hours for a manger to make a call-back. However, he understood that my situation was somewhat complicated and that he would look into it. He chased up the person I had spoken to most recently and also sent an email to his manager to arrange the call-back. He ensured all was well as he didn’t want me to have to call back yet again. This call lasted 18mins 45secs with Richard. At 7:02pm, I received a phone call from Richard again to inform me he had been sent an ‘out-of-office' notification until Tuesday 2nd of March. The day the sofa is going to arrive. I thanked him for informing me of this, and for actually updating me when he found out new information, unlike any other time previously. This call lasted for 39secs. Total time on phone: 6hr 33mins 6secs Total time wasted: 42hr 33mins 6secs Now, we arrive at the 2nd of March, and by 3pm there was still no sofa. It was a lovely day outside, the first proper day of sun we’d had recently, my partner had a day off work, the worst kind of day you’d want to spend waiting for a delivery. We needed to go shopping (pretty badly), so I thought I would call Ikea and see what was going on and find out when the sofa was going to arrive, if possible. What I found out may shock you...(Dun, dun dun!) Please do not read on if you are weak of heart - Jump scares are instore. The sofa had been blocked from being sent! The reason for this was explained to be that there were so many case files opened on my order they wouldn’t send it, and once again, no one let us know about the issue. The man I spoke to on this phone call informed me that his colleagues shouldn’t have opened new case files for each call but should have simply added to the original case and if that had been done, none of this would have happened. He proceeded to try and unblock the order and eventually succeeded, I then asked about my call-back and was told that manager call-backs can take a long time and are very hard to arrange and that he had no idea when it’d be. I waited on the line while he tried to get a manager. We had been on call for 2 hours by the time I finally asked if he had all the information for the call-back and could continue without me on the line, he told me I could leave it with him. I was then told that the new delivery was the 6th of March. I left this phone call very unsure about whether this person had a clue what they were doing, he had sent us an email and the receipt on the email didn’t quite make sense to myself or my partner but it had the right date so we decided to wait and see, as this should all finally be sorted out and over with. This phone call was 2hr 2mins 46secs with Alex O. Total time on phone: 8hr 35mins 52secs Total time wasted: 56hr 35mins 52secs (+12 hours for waiting in and window-watching) I am writing this on the 4th of March, two days before my sofa is supposed to arrive, and I can already tell you that I couldn’t have been more wrong about this being sorted and over with. What could Ikea possibly do to make this worse, I hear you ask? They can’t have done anything else before even delivering the sofa, could they? Yes, yes, they could. Apparently, they could let me know at 7am that an Ikea delivery will be with me in an hour. Out of so many days that they were supposed to come, they turn up on the one day that not a single person has even mentioned. But regardless, surely this is good, right? My sofa is going to be here, who cares that its early? Well, I would usually agree with that. Except when the drivers knocked on and told me they were delivering, I told them they were also meant to be collecting and they had absolutely no idea what I was on about as they’d only been contracted to a delivery. Sod it. “Just bring the sofa in and put it there for now”, I said. Now, this is the icing on the cake, the final straw on the camel's back, the 100,000,000,000-lotto win. These two men bring the sofa in and it is the exact same one that I am trying to send back... because of course it is, I’m dealing with Ikea here... SO, I called again today (4th march) at 8:32am and explained all of the above to the lady on the phone who has now arranged for both the unwanted sofas to be collected and the one that we actually want to be delivered. She also chased up the manager call-back and was unable to find anything but assured me that she would email me or call me back once she had found out what was going on with that and assured me that this would be before 4:30pm as that’s when she finishes work, it is now 6:38pm and no email, no phone call. This phone call lasted 1hr 47mins 42secs with Michelle K. Total time on phone: 10hr 23mins 39secs Total time wasted: 58hr 35mins 52secs Safe to say that at this point, I honestly don’t know what Ikea could to make this absolute disgrace of a situation up to my partner and I since it has caused a great deal of stress and irritation, and also cost us a great deal of time. This is still not sorted and has wasted my partner’s booked annual leave, in which she’d hoped to relax a little away from a hard, stressful job as a Healthcare Assistant in a Care Home working 12-hour shifts. Don’t forget about it costing me hours of my life I will never get back, being on the phone to them constantly to sort this out when I shouldn’t need to be. During writing all of this, I found an email from Ikea on the 3rd of March that I now understand was about the sofa delivered on the 4th of March this seems to have been arranged by Carole M, who as far as I know, I have never even spoken to, so God knows who has messed up this badly. FYI – I am dyslexic so through typing this out my English, spelling and grammar may lack in places, and I have done my best to accurately relay the events exactly as they happened. All the times and dates are taken from phone records and emails we’ve received, as well as the names of those who we spoke to. However, the totals were worked out as best I can and may not be exact, but they do give an idea of how long I have wasted on Ikea over the last month or so. More importantly, how much of my time Ikea has wasted.”

Posted 3 years ago

“Ordered something and took one month to deliver, I understand there’s the pandemic but no company takes a month!”

Posted 3 years ago

“I drove 100 miles to go to their New Jersey Store and there was an hour wait at the register so I went home and ordered the items on line. Six of the 7 items arrived in decent shape the seventh was badly damaged and they don't offer a line to chat with someone for a replacement. It would cost more to mail that throw the stupid item out. I would not recommend doing any business with this company. They use COVID as an excuse to not do their job correctly. Do business with American companies only, I will never use them again and recommend that you don't do so either.”

Posted 3 years ago

“Don't buy! Extremely bad service, most of my furniture came damaged, you won't book in a collection and give me a refund until after 30 days. My statutory rights are that I get a refund under the consumer rights act 2015, YOU ARE CAUSING UNNECESSARY STRESS!”

Ikea 1 star review on 14th September 2020

Ikea 1 star review on 14th September 2020

Posted 3 years ago

“If there was a zero satisfaction option, I’d have chosen that. I paid 169$ for delivery for items ordered online, and asked for a call before the driver arrived. No call: and I get an email advising of a failed delivery. I call customer service - customer service is also the complaints and escalation department - the person tells me (after nearly 30 minutes total hold time) that there is no delivery time available for another 20 days. I would have to pay 40$/week storage after the first week until the item is delivered meaning I would have to stay home all day since they aren’t reliable about calling ahead as promised . I can’t change my order to pick-up because I asked for delivery (not pick-up) when I ordered online, and once the items are paid for, no changes allowed. I can cancel the order and get a refund, but will not be refunded for the delivery charge. It’s the worst customer service I’ve ever ever experienced. I’ve never shopped at Ikea before and wouldn’t shop there again.”

Posted 3 years ago

“Placed an order on June 26, 2020. Purchase price and delivery fee of $99 was withdrawn from my bank the same day. Ikea scheduled my delivery date for July 28, 2020 between 9am and 9pm. Within this whole month, we never received an email or a call that it would late. I called customer service and they dropped the call twice after 2 rings. My husband and I were at home the entire day waiting for the delivery. They NEVER showed. I wake up the next day and they send an email at 8:15 am that our order has been cancelled. Total waste of a day. Now we wait 2 weeks to get a refund. It should be same day refund. When you send a cancellation email after a delivery date, our refund should show up in the account as well. If there were negative stars to give, I would. This was our first encounter with this store and their online ordering, absolutely horrible. Thanks for nothing.”

Posted 3 years ago

“My daughter ordered a sofa in June and was told it would be delivered July 20. She received notification several times on the 19th stating the time frame for delivery on the 20th. Well on July 20th she waited and no one showed...they cancelled her delivery and didn't tell her. After many hours waiting on hold between Ikea and the delivery company she is now told it will be Aug 5. This is the worst company ever. I don't understand how they can continue to be in business.”

Posted 3 years ago

“I ordered curtains and was charged on 5/28/2020. The curtains never arrived (still "being processed" as of today, 7/09/2020 per the website). The customer service line isn't taking calls - unbelievable! Worst service ever! They may have my money for an undelivered product, but I will NEVER shop IKEA again!!!”

Posted 3 years ago

“Terrible customer service - non existent. Placed 2 orders in early June - have not received, no communication, unable to track on the web. Items were showing available at Houston store, drove 50 miles and the shelves were bare. Placed orders, expecting a REASONABLE delivery time as these are small items. Totally the worst company that I have ever experienced. I don't know how they stay in business. I guess they don't care what people think! Everyone is using COVID as an excuse - with technology you could have fully operational customer service!”

Posted 3 years ago

“Placed order for desk on April 22, 2020. My credit card was charged the next day. Estimated shipping date was May 20, 2020. I was willing to wait because I was not in a rush. May 20 came and went with no communication from IKEA. Received email from Ikea on June 9, 2020 stating that my order had been cancelled and that I would receive a refund within 2-3 business days. Now it is 6 business days later...no refund. No one will answer the phone. WHAT AN ABSOLUTE SHAM! IKEA has held my money for nearly 60 days. No product delivered, no refund, and NO CUSTOMER SERVICE. IKEA is destroying their public image. SHAME ON YOU IKEA!!!”

Posted 3 years ago

“My daughter ordered a desk at the end of April. Expected to be delivered on June 1. It never came. Then before we were going to go to the store and ask them about it...we checked the order and they cancelled it without even telling us. So we waiting the whole month and then they cancel without even notifying us. We are still waiting to make sure they give us our money back. I know COVID was going on but it is unbelievable. On top of that...you can even get through on the customer service number. It just says NOONE is available and hangs up. Absolutely ridiculous. I have another order set to be delivered next week...we shall see if it shows up!”

Posted 3 years ago

“The Ikea you used to know and love is dead. The 2020 incarnation of ikea shows absolute contempt for their customers, incompetance, laziness and pure greed. They'll blame it on Coronavirus - and it's all lies. Here's some highlights: - On the website items are shown as out of stock yet are in stock in your local store. - You'll have to wait months for your delivery once you finally get a slot. - When your delivery comes there will likely be items missing, the delivery driver won't care, you wont get a delivery note, just a shrug. - You can't call Ikea to let them know of their mistakes as their phone lines are closed. The opening hours on their website do not bear any resemblance to reality. How difficult is it to update a website? Did they furlough all their web designers? - The web chat is closed when it should be open. You'll try morning, afternoon, evening, middle of the night, multiple times. Very rarely is there anyone there. - Their social media channels are not monitored, or only a handful of public comments are replied to and customers are fobbed off. Direct Messages are ignored. - If you are lucky enough to get through to Ikea you'll be retreated as if you are a nuisance and you will have to wait a further two months for the missing items on your delivery. - You're not sure if the person on the other end of the web chat is a human or a bot as they seem to follow a very limited script. They will not try and help you using their initiative, they will not call the warehouse/delivery company to find your missing items, they will not check stock in local stores, or they'll do it begrudglingly if you ask them. They don't take ownership of your complaint. - Ikea will refuse to refund you for your order as they cannot collect your items. - You are left frustrated, with several boxes of rubbish. Who wants a dining table with no legs? Dining chairs but no table? - You'll find that your postcode is out of stock for the products, but if you put in a postcode in Peterborough (where there distribution centre is) they could delivery it in 4 days time. - They'll blame the lack of customer service on coronavirus - yet they've got enough staff to open their stores. Surely redeploying staff to customer service to look after their existing customers should be a priority (and it'd keep their staff safer). Instead opening stores to sell yet more products to customers they cannot support is their priority. It's clearly profit before people. - Ikea used to be the poster child for modern retail, trailblazing, efficiency, customer service and great products. Don't be deceived like I was - the Ikea you know and love is dead, shop elsewhere or you'll truly regret it.”

Posted 3 years ago

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Ikea is rated 1.5 based on 1,588 reviews