No one can reach them on the phone. The wait is no less than an hour. When I have gotten a supervisor, and they promised to send a gift card, and call, nothing happened. I am still on hold now, as I don't believe that I will be refunded for a product that was never delivered when promised. It was a gift for my daughters birthday, and it was never delivered. Be very careful with this company. They promise things that do not happen. They are very sweet when you speak to them, but they DO NOT FOLLOW THROUGH!
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