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Ikea Reviews

1.5 Rating 1,588 Reviews
11 %
of reviewers recommend Ikea
Company Reviews Questions Metrics
1.5
Based on 1,588 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Ikea 1 star review on 13th December 2023
Costa Fedorov
Ikea 1 star review on 13th December 2023
Costa Fedorov
Ikea 5 star review on 26th September 2023
Crossrail Cottage
Ikea 5 star review on 26th September 2023
Crossrail Cottage
Ikea 1 star review on 19th September 2023
Wayne
Ikea 1 star review on 12th March 2023
Anonymous
Ikea 1 star review on 31st December 2022
Justyna Joanna Mantusz
80
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Purchased £50 storage at 9pm expecting the reliable quality of service you'd usually receive at IKEA. Started assembling at home and noticed an additional supporting beam at the back of the unit not shown in any product photos online, obstructing the back of the unit and preventing it from fitting into the intended space flush against the wall. Carefully disassemble, repacked and sealed the unit in original packaging. Headed back to store at 11am following morning hoping to exchange for the smaller version of the same unit. Disappointingly IKEA refused to take it back or exchange it. According to David in the Returns dept. the act of screwing in, and unscrewing a screw from the pre-drilled hole in the unit left a mark – the kind that any screw in any piece of furniture would leave. This minor trace of assembly became the basis for IKEA’s refusal to accept a full return/exchange for a smaller product. I was offered a paltry £22 them to take it back. A mark caused by a necessary assembly step, which when assembled is completely obscured, seems unjust, especially given the item was returned in an otherwise perfect condition with many panels not having been removed from the box. David (who felt the need to remind himself and us that he's the Croydon stores Returns Lead manager) then changed tune saying due to a health and safety risk it couldn't be taken back due, as its not in an unopened re-saleable condition. He continued to suggest I use their Buy Back scheme so they can buy it back for £22 (and sell it on as open-box.. somewhat forgetting about the apparent H&S issue?!) Given his confused strategy we decided to walk away after he abruptly dropped our 20kg box on the floor in frustration. Whilst there's a lot of marketing about their easy and simple returns process, the reality is it's entirely impractical and untrue; I can't recommend the product or store. Much rather spend £75 elsewhere on a product backed by people with educated principle and common sense.”
Helpful Report
Posted 3 months ago
Costa Fedorov
Unverified Reviewer
“The table legs have rusted in six months. IKEA refused to change it under warranty. It turns out that the warranty does not apply to this table. https://www.ikea.com/ae/en/p/torsby-table-chrome-plated-high-gloss-white-s39931845/”
Ikea 1 star review on 13th December 2023 Ikea 1 star review on 13th December 2023
Helpful Report
Posted 4 months ago
Julie Smith
Unverified Reviewer
“Ordered table and 4 chairs chairs arrived no table or undercarriage after 6 telephone calls to customer service each call lasting 35/40 mins disconnected twice one adviser confirmed missing items were reordered nothing received final call confirmed this I now have to visit one store to collect undercarriage and table top being delivered separately allegedly unable to cancel full order to receive refund as chairs now assembled and will ordered items for family dinner which will now be served on lap trays absolute joke of a company worst experience ever”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“I purchased an area rug for my foyer and didn’t bother to unroll it since I was traveling. Unfortunately after I arrived home, I found that it was crooked at both ends. Poor quality and I will never buy from this company again.”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“Looks like they dont offer deliver to the room service so if you have ordered somethinv heavy and needs to go up the stairs. You dont have somone helping you, you are on your own. any elderly, disabbled or live alone individuals should find the muscles before they order. I would have gladly paid for them to go right to where they need to be.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“I ordered a desk and stool for collection from IKEA. Both items had incorrect parts in it. A new stool was delivered 4 days later but we are still waiting for the part for the desk. I have been onto the chat line 4/5 with different answers each time. This evening I had chat line with Rene. The person was very rude. I was very annoyed going onto the call but after it I would never deal with IKEA again. Condescending to say the least.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“someone urgently needs go get back to us regarding order number 1385308238 and case number 44175120. we have been waiting 1 month now for this delivery and are waiting for either the product or a refund. unfortunately the case will otherwise be passed on to a lawyer. I would not recommend anyone to order online. items are not being delivered correctly and extremely delayed. its the worst nightmare to contact customer service.”
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“DO NOT ORDER. Absolutely shocking. We paid £40 for delivery on a saturday and it never turned up with no notice. We stayed in all day and cancelled plans to accommodate for it. We werent offered any refund for the FORTY pounds delivery. All we were offered was a £20 voucher. Why would we ever order from here again with such a shocking delivery service? Their excuse was that 1 item out of the order wasnt in stock. So they didnt bother? No notice? No partial delivery with a refund? We werent able to talk to anybody else at the customer service team as they didnt have the capacity, therefore they seem to be lacking management or supervision too. It shows how much they care about customer service. £40 for an order that never arrived! I cant believe it. And again, 0 communication. It takes 5 minutes to call or text or set up an auto text that somebody at the warehouse could send to let us know that we don’t need go stay in the house 7-7. We couldnt even call customer service on the day as the wait time was over an hour.”
Helpful Report
Posted 6 months ago
Crossrail Cottage
Unverified Reviewer
“We bought the FRIHETEN Corner sofa-bed with storage from Ikea for Crossrail Cottage - our beautiful serviced apartment in West Ealing, and we are super happy with it. Our guests love how stylish it is. The blue gives our place real a pop of colour! It is also super comfortable, the perfect place to relax and sleep! And the storage is brilliant too. Our guests like to curl up and relax on it after a long day sightseeing in London! Great sofa! Thanks Ikea!”
Ikea 5 star review on 26th September 2023 Ikea 5 star review on 26th September 2023
Helpful Report
Posted 7 months ago
Wayne
Unverified Reviewer
“Placed an order for urgent delivery. Package is split into 2 delivery days, not ideal but okay. Second delivery date comes and the order doesn’t arrive. The Ikea website just says it’s “getting ready”. Ring next day and get loads of apologies and reorganisation for delivery. Delivery day comes and goes and again no delivery. Apparently there was a problem with the vehicle, hmmmm, but that doesn’t explain why I didn’t receive the day before notification that usually comes. Did they mean their vehicle broke down the day before or they are psychics who didn’t send the notification message the day before because they already knew the vehicle would have a problem?? Impressive. Ring again, get loads of empty apologies again. So now my order is apparently going to be delivered 10 days after it was placed - for urgent delivery. As for compensation, after taking 3 working days off as holiday, 2 botched deliveries, and hours spent on the phone I had the choice between receiving £10 back that I paid for urgent delivery OR £30 Ikea gift voucher. I pointed out that I should be refunded the £10 anyway as I had not received urgent delivery, which was agreed, but then I would not be offered any further compensation for my ordeal and my time wasted by ikea. Come on Ikea, If you are already offering me a £30 voucher do you really despise your customers that much that you can’t refund them £10 extra they paid for urgent delivery - that they didn’t get??? Doesn’t seem like very fair customer service to me.”
Ikea 1 star review on 19th September 2023
Helpful Report
Posted 7 months ago
Peter And Robyn Schubert
Unverified Reviewer
“I couldn't let this pass - what great service we just received from the Richmond store and in particular Armani. This staff member has everything you want in a customer service person and more. She was friendly, effective and a was most helpful. I can only say this level of customer satisfactory is beyond that i would expect thank you”
Helpful Report
Posted 7 months ago
Anonymous
Unverified Reviewer
“I express my deep dissatisfaction with my recent experience, which I placed on August 29th, 2023. My initial delivery date was set for September 2nd, 2023; however, a series of unforeseen issues has resulted in significant inconvenience and financial loss. On two separate occasions, the delivery of my order had to be rescheduled due to system errors within IKEA's operations. This sudden cancellation of delivery on both September 2nd and the rescheduled date of September 5th has disrupted my plans and caused me considerable stress and inconvenience. I am very disappointed with Ikea and their customer service.”
Helpful Report
Posted 7 months ago
Roopa
Unverified Reviewer
“Never go with ikea kitchen. I thought I made a best decision to go with Ikea for kitchen. I realize it was such a mistake. It started well with kitchen planning and I got trapped after making 1st order. Got about half of the item delivered. But, was left to believe only one item is missing. Since, I had already demolished existing kitchen, I was ok to have the one missing installed later. I started the installation only to realise there are more and more items missing. So, far I've made 4 trips to ikea which is 60kms away from home to get items as and when they become available. I'm making a trip to US from canada to get another item as the expected of that item in canada is November. If you are unlucky you might not get . So, not taking chances to wait till November. This post is for all those who are thinking to go with ikea kitchen. Ive made multiple calls to ikea and have got no support. Their customer service sucks.Be aware. It's not worth. Don't get trapped like me.”
Helpful Report
Posted 8 months ago
M S-L
Unverified Reviewer
“IKEA promotes an offer of $25 off when you open up an IKEA credit card and make a first purchase of $25+. So I applied for the card many months ago and it took almost 2 months to receive it. I promptly made a $25+ purchase but still have not received the $25 off. I have called several times but the representatives seem to have no knowledge of this offer (which is on their website) and all basically giving me the run-around. So I will be cancelling this card and certainly would not recommend IKEA or their card! Don’t get taken in by their false offers!”
Helpful Report
Posted 8 months ago
Denise
Unverified Reviewer
“Buying packages with missing parts and then going through hell to get some customer service to get the parts needed. At the store they have no system to find anything, on the phone it's even worse. I'm waiting over 4 weeks now for parts and everyone you talk to has a different answer.”
Helpful Report
Posted 8 months ago
Anonymous
Unverified Reviewer
“Ordered online and paid for home delivery. IKEA supplied me with a delivery window of 4 hours (1130-1530) and stated that this would be updated on the day of delivery. Guess what? No update. No delivery. After waiting in all day. To add insult to injury, when I called their comically titled 'Customer Care' number, I was put 'on hold' with the usual grossly distorted music deliberately selected to force the caller to give up and end the call. After 12 minutes That's what I did. These clowns have had their last order from me. I only gave them one star because zero wasn't an option. The inept delivery guys have turned up now at my door at 1630 and when I challenged him as to why he was late, he got all belligerent and defensive, saying one of his vans had broken down. No apology given for the lack of updates, nor the tardiness of their delivery. All in all, a thoroughly disappointing experience.”
Helpful Report
Posted 9 months ago
David Redfern
Unverified Reviewer
“Totally useless website designed it seems deliberately not to be helpful. Could not trace my order despite having been paid for by PayPal”
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“Ikea not valuable for money”
Helpful Report
Posted 9 months ago
Hutanu Mihai
Unverified Reviewer
“Placed my first order with IKEA, BIG MISTAKE ! I paid 20€ for the delivery of a 600€ order that was supposed to be delivered in 7 days, which is already bad considering that most furniture shops offer free 3-5 day delivery. On the 7th day at 8 AM I receive a call from the courier to let me know that he's about to deliver my parcels, I thought that was right on time. However, few hours later he calls to tell me that they made a mistake and forgot to load my parcels into the van. Inconvenient of course, but mistakes happen and he told me he would come the next day and that was fine. The next day I waited until 4 PM when I received another call from the same guy telling me that my parcels were the only transport to my city and there was no point to come to my address just for me, but they will deliver the next day (again). 2 or 3 hours later I receive another call from IKEA informing me that there was an issue with the dispatch of my order and that I should expect it to arrive in another 6 days. I canceled the order and now I can only hope I'm getting my money back. Their customer service don't care to help you either. Complete garbage, my first and last order, that they couldn't even deliver. Will never in my life order from them again and everytime I meet someone who is considering buying even a single thing from IKEA, I will make sure they change their mind. There's better shops that sell good, quality furniture and actually offers good customer service, go find those shops and stay away from IKEA.”
Helpful Report
Posted 10 months ago
Suruj Noor
Unverified Reviewer
“IKEA costumer services is an absolute JOKE and Sh@t show . I bought 3G worth of cupboards and paid for installation . a month later with daily contact with IKEA customer services , being bullied , lied to , cancelled without notice was informed they are not responsible for the installer canceling or not informing me as the installer they provided paid for by me was a third party and i can deal with them directly . I called every morning to get an update , took days off work to wait from 7-5pm as they could give me a time and WHAT A JOKE . Stay away from IKEAS as there is no care after you have paid . No one from any where local or regional gives a hood about your complaints”
Helpful Report
Posted 11 months ago
Ikea is rated 1.5 based on 1,588 reviews
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